Kymori Brennan
Hampton,AR
Summary
Dynamic and results-oriented professional with extensive experience in customer service and team leadership, notably at Dollar General Store. Excelled in enhancing customer satisfaction and loyalty through effective complaint resolution and relationship building. Proficient in cash handling and POS systems, with a proven track record of improving store ambiance and operational efficiency.
Overview
3
3
years of professional experience
Work History
Service Crew Member
Taco Bell
El Dorado, AR
04.2022 - Current
- Kept customers and crew areas organized.
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Operated cash registers and POS systems
- Resolved customer complaints independently or with aid of supervisor.
- Provided customers with information on specials and discount deals.
- Made change and issued receipts or tickets to customers for each transaction.
Lead Sales Associate
Dollar General Store
Bearden, AR
08.2024 - 01.2025
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Managed inventory effectively, minimizing stock-outs and overstock situations.
- Trained, coached, and mentored new sales associates for maximum performance.
- Delivered excellent customer service for repeat business and referrals.
Sales Associate
Dollar General Store
Hampton, AR
07.2023 - 08.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Hampton High School
Hampton, AR05.2021
Skills
- Counter Sanitization
- Stocking and Replenishment
- Station Preparation
- Customer Needs Assessments
- Cash Drawer Operations
- Cash handling
- Team leadership
- Customer service
- Cash handling expertise
- Store opening and closing
Timeline
Lead Sales Associate
Dollar General Store
08.2024 - 01.2025
Sales Associate
Dollar General Store
07.2023 - 08.2024
Service Crew Member
Taco Bell
04.2022 - Current
Hampton High School