Kymya Smith
Spartanburg,South Carolina
Summary
Seasoned Assistant Director knowledgeable about all areas of business operations. Offering 9 years of experience in business planning, operations and team management. Strong leadership and team-building skills.
Overview
10
10
years of professional experience
Work History
Assistant Director
Crothall Healthcare
05.2025 - Current
- Establish and review standards and work procedures for all housekeeping staff by shown policies and practices of the facility
- Plan work schedules, hours, areas of work, and job duties to ensure adequate housekeeping services are rendered to all areas for hourly staff and temporary staff members, Operations Managers and team leads.
- Managing two off-site facilities, Restorative Care and Hospice House.
- Interview, hire, evaluate, and recommend termination of facility housekeeping personnel following facility standards, and guidance from HR support.
- Aids with training, development and supervised all housekeeping staff.
- Perform regular inspections and evaluations of the facility; ability to recommend action items; helps with relocations within the facility and startup of new areas within the hospital due to construction going on in the building.
- Conduct safety huddles and communicate with members of other departments to coordinate housekeeping activities along with rounding with leadership within the building.
- Scheduled major project work, assuring that adequate staff and supplies are available.
- Conduct regular inventory of housekeeping supplies
- Working knowledge of quality assurance, customer satisfaction tools, infection control practices and healthcare related regulations such as OSHA, Department of Health (DHEC) and ICAR.
- Assist Department Director with budgets for temporary labor and regular staffing.
Assistant Director
Crothall Healthcare
01.2025 - 05.2025
- Establishes and reviews standards and work procedures for all housekeeping staff following established policies and practices of the facility.
- Planned work schedules, hours, areas of work, and job duties to ensure adequate housekeeping services are rendered to all areas.
- Interviewed, selected, hired, helped with onboarding of new team members, and helped evaluate all employees within housekeeping.
- Oriented, trained, developed, and supervised all housekeeping staff and temp staff.
- Performed regular inspections and evaluations of the facility; ability to recommend action items; assists with relocations within the facility.
- Helped in conducting safety huddles each morning and communicated with members of other departments to coordinate housekeeping activities.
- Aided with major project work, assuring that adequate staff and supplies are available
- Helped stock and organize regular inventory of housekeeping supplies.
- Working knowledge of quality assurance, customer satisfaction tools, infection control practices and healthcare related regulations such as OSHA, Department of Health and Joint Commission.
Operations Manager
Crothall Healthcare
04.2023 - 01.2025
- Maintained an elevated level of cleanliness in assigned areas.
- Participated in the recruitment and staff selection process.
- Assigned established work areas and project duties.
- Planned and coordinated project work.
- I attended and took part in departmental staff meetings, development, and training courses.
- Provided and checked individual guidance and motivation to employees.
- Participated in facility Quality Assurance Program as required.
- Worked with chemicals on a constant basis requiring special clothing or safety equipment.
- Ensured that all equipment is always clean and professional in appearance.
- Help housekeepers on an as needed basis.
- Performed other duties as assigned which include covering units when short staffed.
- Working knowledge of quality assurance, customer satisfaction tools, infection control practices and healthcare related regulations such as OSHA, Department of Health and Joint Commission.
Director of EVS
Crothall Healthcare
10.2022 - 04.2023
- These are union accounts where I had to manage system employees and Crothall employees as they were hired on. With two accounts full service for Crothall Healthcare.
- With these accounts, I was also responsible for training and onboarding all new hires because training centers were not local in Southwest Virginia. I had to follow the system handbook, Union Bylaws, and Crothall Handbook.
- Attended the Zack Academy and completed certification
- I traveled from account to account to make sure all aspects of the operation were taken care of.
- I worked with Epic bed throughput system, My Huron for Patient experience and iRound with hospital software. I have experience in all systems Crothall works with from MyStaff to Teamfin.
- Completed safety audits quarterly and annual.
- Working knowledge of quality assurance, customer satisfaction tools, infection control practices and healthcare related regulations such as OSHA, Department of Health and Joint Commission.
Operations Manager
Crothall Healthcare
08.2019 - 05.2022
- Oversaw all aspects of EVS dept, timesheets, scheduling ordering uniforms, weekly supply orders. Knowledge of human resources, training, onboarding, and off boarding.
- Budget experience along with entering it in the Mop, updating it once a week.
- Working knowledge of quality assurance, customer satisfaction tools, infection control practices and healthcare related regulations such as OSHA, Department of Health and Joint Commission.
Customer Service Representative
Citi
02.2018 - 08.2019
- Answer inbound calls for multiple LOB's, reviewing credit applications for businesses and personal credit cards.
Operations Manager
Crothall Healthcare
06.2016 - 02.2018
- I worked on the 2nd Shift focusing on turnaround time for room discharges.
- Ambulatory Support for the following departments. Radiology Dept., Surgery, Emergency Room, and exam rooms. Laboratory, Cath Labs, along with Outpatient buildings and office areas, public restrooms, etc.
- Working knowledge of quality assurance, customer satisfaction tools, infection control practices and healthcare related regulations such as OSHA, Department of Health and Joint Commission.
Education
No Degree - Computer And Information Systems
Everest University
Orlando, FL05-1997
No Degree - Computer And Information Systems
Everest University
Orlando, FLDiploma - Tourism And Hospitality Management
Southeastern Academy of Travel And Tourism
Kissimmee, FL12-1998
Skills
- Floor care management
- Skilled in the operation of multiple scrubber models and robotic cleaning systems
- Multiple hospital and company software (People Hub, Taskup, iRound, EPIC, TeamFin, MyStaff, OMS, Microsoft Office etc)
- Account restoration
- Fostering collaboration with hospital staff
- Maintaining records of candidate interactions
- Human resources
- Task delegation
- Operational efficiency management
- Recruitment and hiring
- Project management
- Training and development
- Creative direction
- Staff Scheduling
- Customer service
- Teamwork
- Time management
HOBBIES
Baking & Cooking, Bible
Timeline
Assistant Director
Crothall Healthcare
05.2025 - Current
Assistant Director
Crothall Healthcare
01.2025 - 05.2025
Operations Manager
Crothall Healthcare
04.2023 - 01.2025
Director of EVS
Crothall Healthcare
10.2022 - 04.2023
Operations Manager
Crothall Healthcare
08.2019 - 05.2022
Customer Service Representative
Citi
02.2018 - 08.2019
Operations Manager
Crothall Healthcare
06.2016 - 02.2018
No Degree - Computer And Information Systems
Everest University
No Degree - Computer And Information Systems
Everest University
Diploma - Tourism And Hospitality Management
Southeastern Academy of Travel And Tourism