KYNDALL MCKINZIE
Rancho Cordova,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and organizational skills. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and providing exceptional service.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Atlas Disposal
04.2023 - Current
- Handle over 70 customer inquiries and suggestions courteously and professionally a day.
- Actively listen to customers, handle concerns quickly and escalated major issues .
- Manage conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Take payment information and other pertinent information such as addresses and phone numbers to place orders.
- Enhance customer satisfaction by providing exceptional training to customer service representatives.
- Collaborate with management to identify areas of improvement in customer service processes and implement changes accordingly.
- Establish a positive learning environment by fostering open communication and encouraging team collaboration during training sessions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
MANAGER
CLAIRE'S
08.2022 - 04.2023
- Used extensive sales techniques to sell store merchandise and ear-piercing kits.
- Provide exceptional customer service.
- Consistently exceeded weekly sales goals.
- Trained employees to perform tasks and duties.
- Accomplished multiple tasks within established timeframes.
TEAM LEAD
RELIABLE HOUSEKEEPING
10.2021 - 08.2022
- Was responsible for getting the team to all appointments.
- Established relationships with customers and met expectations with the service provided.
- Ensured all jobs were done in the allotted time given, as well as up-sales for extra services.
- Contact all clients to build rapport and bi-weekly services.
- Coached team members in techniques necessary to complete job tasks.
TEACHER
KINDER CARE
10.2020 - 10.2021
- Created daily curriculum as well as activities for students.
- Assisted students with school assignments as well as homework.
- Created weekly reports for parents.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
PARAPROFESSIONAL
PLANO INDEPENDENT SCHOOL DISTRICT
01.2017 - 05.2020
- Ensured safety and well-being of students sometimes through restraint (CPI Certified)
- Cared for students with learning disabilities
- Coordinated with multidisciplinary teams to evaluate student progress and adjust instructional strategies as needed.
- Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
Education
Some College (No Degree) - Marketing
UNIVERSITY OF NORTH TEXAS
Denton, TXSkills
- Customer Service
- Active Listening
- Customer Relations
- Critical Thinking
- Organizational abilities
- Problem-solving abilities
- Data Entry
- Problem Resolution
- Computer Proficiency
- Conflict Resolution
Timeline
Customer Service Representative
Atlas Disposal
04.2023 - Current
MANAGER
CLAIRE'S
08.2022 - 04.2023
TEAM LEAD
RELIABLE HOUSEKEEPING
10.2021 - 08.2022
TEACHER
KINDER CARE
10.2020 - 10.2021
PARAPROFESSIONAL
PLANO INDEPENDENT SCHOOL DISTRICT
01.2017 - 05.2020
Some College (No Degree) - Marketing
UNIVERSITY OF NORTH TEXAS
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