Naja Rabon
Warren,MI
Summary
To obtain a position as a team player that will enhance my customer service skills within a challenging environment.
Overview
12
12
years of professional experience
Work History
Customer Service Agent (Temporary)
Unifi
Detroit, MI
03.2022 - 05.2022
- Assist passengers through arrival and check-in processes; including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance
- Handle all aspects of ticketing and check-in by operating a computerized system, boarding, baggage service, reservations and resolving related complaints and problems
- Operate equipment to include the jet way, computer keyboards, and carrier-specific reservation / ticketing software
- Seize opportunity to upsell ticket items or seating in a professional manner.
City Carrier Assistant
United States Postal Service
Canton, MI
11.2020 - 09.2021
- Sort incoming bulk mail and organize them into trays efficiently
- Collect outgoing mail/postage dues for underpaid USPS product from customer
- Set up routes including my own and deliver mail 6 days a week
- Operating a left-hand-driven vehicle daily to get to and from route in a safe manner
- Interacting with customers and answering questions/concerns about deliveries or inquiries
- Lifting/carrying letters and packages to designated addresses
- Ensuring each piece of mail gets delivered to and from route in a timely manner.
Store Associate/Cashier
ALDI
Ypsilanti, MI
08.2019 - 11.2020
- Specifically chosen to set Aldi's limited time aisles to improve sales for the week
- Stocking shelves in the mornings before opening
- Using pallet jacks for transportation of products and baling machine to crush empty boxes made throughout the store
- Constant 'boxing' of the store to maintain a clean and displayable appearance
- Greeting and handling customers' concerns
- Ensuring correct amount of change was distributed
- Knowledgeable about seasonal and out of stock products.
Camp Counselor
Camp Bow Wow
Ann Arbor, MI
03.2019 - 08.2019
- Conducting interview with dog and owners to see if CBW is a great fit for both parties
- Recording reservations for new dogs and uploading information to website
- Deep cleaning cabins for dogs that have checked out and setting up for new dogs to come in
- Monitoring behavior of dogs within play yard and correcting behavior controlling their moods
- Giving dogs their correct food proportion at certain times and keeping track of eating habits daily
- Daily inbound and outbound calls to clients and veterinarians for updated shot records.
Summer Cashier
Pet Supplies Plus
Livonia, MI
05.2018 - 08.2018
- Greeted guests and customers as they encountered PSP and made sure satisfying their pet needs was the focus of interactions
- Provided excellent customer service whilst ensuring that the quality of goods and services to ensure the return of customers
- Handle over the counter transactions while maintaining efficient communication with coworkers to ensure high productivity throughout shifts
- Stocking shelves to maintain desirable appearance of products.
Tutor/Mentor
Henry Ford Academy
Dearborn, MI
09.2013 - 06.2017
- Helping students with subjects they are not strong in
- Following up and checking test scores.
Internship
Friends for Animals of Metro Detroit
Dearborn, MI
09.2010 - 10.2016
- Transported cats to offsite adoption centers
- Handled on-site adoptions at events
- Took inventory for animal food donations
- Taking time to speak to possible customers about giving animals a forever home.
Education
General -
Saginaw Valley State University
10.2018
High school or equivalent -
Henry Ford Academy
06.2017
Skills
- Customer Services (4 years)
- Cash Handling (3 years)
- Cashiering (2 years)
- Sales (2 years)
- Merchandising (2 years)
- Microsoft Office/ Word/Outlook/Excel (5 years)
- Tutoring
- Mentoring
- Math
- Delivery Driver Experience
- Microsoft Powerpoint
- Organizational Skills
- Basic Math
- Upselling
- Communication Skills
- Patient
- Communicative
- Dependable
- Passionate
- Hardworking
Timeline
Customer Service Agent (Temporary)
Unifi
03.2022 - 05.2022
City Carrier Assistant
United States Postal Service
11.2020 - 09.2021
Store Associate/Cashier
ALDI
08.2019 - 11.2020
Camp Counselor
Camp Bow Wow
03.2019 - 08.2019
Summer Cashier
Pet Supplies Plus
05.2018 - 08.2018
Tutor/Mentor
Henry Ford Academy
09.2013 - 06.2017
Internship
Friends for Animals of Metro Detroit
09.2010 - 10.2016
General -
Saginaw Valley State University
High school or equivalent -
Henry Ford Academy
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