KYNDRA CHOVAN
Los Angeles,CA
Summary
Dependable and safety-conscious professional with over 10 years of customer service experience. Strong skills in time-sensitive service, organization, accurate documentation, multitasking, and professional communication. Experienced in handling responsibilities that require dependability, attention to detail, safety, and confidentiality. HIPAA and bloodborne pathogens-trained, with TWIC certification, seeking to apply my reliability, professionalism, and customer service background to a medical courier position.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Bistro Server
Azul Hospitality Group
02.2022 - Current
- Executed food handling and safety procedures with attention to safety standards.
- Provided exceptional customer service in fast-paced bistro environment.
- Applied strong communication skills to address guest inquiries and resolve complaints, resulting in a 65% increase in repeat customer visits to bistro.
- Demonstrated extensive menu knowledge to enhance guest dining experiences.
Delivery Driver
DoorDash
06.2020 - Current
- Delivered daily with 100% accuracy, ensuring timely completion of customer orders.
- Contacted customers to confirm delivery instructions, ensuring clarity and timely updates on any potential delays.
- Contacted customers to confirm delivery instructions and address any potential delays.
- Utilized GPS technology to navigate efficiently, reducing delivery time and enhancing customer satisfaction.
- Delivered exceptional customer service through professionalism and courtesy, fostering positive interactions with clients.
Office Manager
Health-Ade,LLC
05.2019 - 04.2025
- Established and maintained vendor relationships, negotiating contracts that enhanced service quality.
- Established and monitored budget for office supplies and other expenses.
- Demonstrated effective problem-solving skills in various customer service situations. and resolving customer complaints.
- Planned and organized office events to foster team collaboration and engagement.
- Established and monitored budget for office supplies and expenses to ensure cost-effectiveness.
Education
Associate of Arts and Sciences - Health Science
El Camino College
Torrance, CA06-2010
Skills
- Customer Service
- Communication
- Attention to detail
- Route Optimization
- Critical Thinking
- Relationship Building
- Reliability
Certification
CPR, BBP, Certified HIPAA Certification, Red Cross, TWIC Certified
Timeline
Bistro Server
Azul Hospitality Group
02.2022 - Current
Delivery Driver
DoorDash
06.2020 - Current
Office Manager
Health-Ade,LLC
05.2019 - 04.2025
Associate of Arts and Sciences - Health Science
El Camino College