KYNDRA HART
Houston,TX
Summary
Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Centerpoint Energy
Houston, TX
01.2022 - 04.2024
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Addressed customers courteously using suitable methods and problem-solving skills.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Assisted customers with product selection by providing detailed information about available products and services.
- Adhered to company policies and procedures while providing superior service.
- Met daily customer service quotas with a focus on quality.
- Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Logged details of customer service calls in computer system following correct protocols.
- Tracked all incoming calls and emails from customers using appropriate software applications.
- Monitored daily performance metrics such as call volume, wait times, resolution times.
- Performed data entry tasks accurately and in a timely manner.
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
- Made appropriate account corrections to resolve customer problems.
- Read from scripts to promote uniformity and consistency in communications.
Customer Care Representative
Kelsey Seybold
Pearland, TX
04.2021 - 01.2022
- Schedule appointments for patients in a timely manner.
- Managed workload effectively by prioritizing tasks according to urgency or importance.
- Processed customer orders accurately and efficiently.
- Assisted customers in navigating webpages, locating products or services, or completing transactions.
- Facilitated superior customer experience by addressing customer concerns and immediately resolving problems.
- Attended training sessions regularly to stay abreast of changes in processes or regulations.
- Developed customer service strategies to improve customer satisfaction ratings.
- Provided exceptional customer service to clients in fast-paced call center environment.
Mail Handler
United States Postal Service
Houston, TX
11.2018 - 05.2019
- Worked with coworkers to complete tasks.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Participated in ongoing training to enhance own job skills and knowledge.
- Met deadlines while maintaining high-quality deliverables.
- Process Mail and sort mail while operating machinery.
Unarmed Security Guard
Weiser Security
Houston, TX
04.2017 - 02.2018
- Wrote reports on property damage, theft or presence of unauthorized persons.
- Warned offenders about rule infractions and violations, verbally evicting habitual violators from premises.
- Monitored access control points to verify identification and check for prohibited items.
- Performed routine maintenance duties such as checking locks, lights, gates.
- Identified trespassers on premises and took appropriate action as required by law.
- Responded promptly to emergency situations such as medical emergencies and disturbances.
- Assisted with crowd control management during large events or gatherings.
- Interacted courteously with customers, vendors, and other members of the public.
- Remained alert at all times while on duty in order to identify any potentially hazardous situations.
- Maintained log books documenting incidents, activities, and observations during shifts.
- Patrolled assigned areas on foot or in vehicle to maintain security for personal, building and equipment.
- Utilized effective communication skills when interacting with colleagues or guests.
- Analyzed potential threats to property or people in order to proactively prevent issues.
- Protected evidence or scene of incidents for further security investigations.
- Locked doors and gates of entrances and exits to secure buildings.
- Verified security of windows, gates, and doors to prevent intrusions.
- Answered various alarms to investigate disturbances.
- Warned persons of rule infractions and violations and apprehended and evicted violators from premises, using force when necessary.
- Authorized and monitored entrance and departure of employees and visitors to guard against theft and maintain security of premises.
Education
Business
University of Houston-Downtown
Houston, TXHigh School Diploma - undefined
Westfield High School
Houston, Texas07-2000
Skills
- CRM Software Proficiency
- Call Center Experience
- Appointment Scheduling
- Adaptability
- Critical Thinking
- Attention to Detail
- Decision Making
- Time Management
- Account Management
- Telephone Etiquette
- Problem Solving
- De-escalation Techniques
- Order Processing
- Performance Metrics
- Cross-selling
- Positive Attitude
- Multitasking
- Active Listening
- Product Knowledge
- Problem resolution
- Call center experience
- Computer proficiency
- Complaint resolution
- Payment processing
- Customer satisfaction measurement
- Professional telephone demeanor
- Scheduling
- Product knowledge
- De-escalation techniques
- Product sales
- Service upselling
- Building rapport
- Call management
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Centerpoint Energy
01.2022 - 04.2024
Customer Care Representative
Kelsey Seybold
04.2021 - 01.2022
Mail Handler
United States Postal Service
11.2018 - 05.2019
Unarmed Security Guard
Weiser Security
04.2017 - 02.2018
High School Diploma - undefined
Westfield High School
Business
University of Houston-Downtown