Brandy Griffin
Crossville,TN
Summary
Customer Service Representative with proven success at Everise, adept at resolving conflicts and enhancing customer satisfaction. Skilled in problem-solving and data entry, I effectively managed high-stress situations, fostering loyalty and repeat business. Committed to delivering quality service and building strong client relationships through active listening and empathy.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Everise
Crossville, TN
2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Tax Preparer
Jackson Hewitt
Sparta, TN
01.2023 - 04.2023
- Offered clients recommendations to reduce tax liabilities.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Educated clients on tax planning strategies, helping them save money in future years.
- Facilitated communication between clients and IRS or state tax agencies, resolving discrepancies and ensuring accurate filings.
Manager
Save A Lot
Sparta, TN
07.2018 - 12.2022
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional, organized, and safe environment for employees and patrons.
Education
High School Diploma -
Phoenix Highschool
Crossville, TNSkills
- Customer service
- Problem-solving
- Active listening
- Adaptability and flexibility
- Data entry
- Computer proficiency
- Customer relations
- Problem resolution
- Complaint handling
- Time management
- Critical thinking
- Customer satisfaction measurement
- Relationship building
- Call center experience
- Microsoft Excel
- Complaint resolution
- Scheduling
- Decision-making
- Client relations
- Microsoft outlook
- Task prioritization
- Customer relationship management (CRM)
- Technical support
- Product and service solutions
- Quality control
- Data collection
- Product knowledge
- Payment processing
- Follow-up skills
- Documentation
- Team development
- Call management
- Professional telephone demeanor
- Multi-line phone talent
- Live chat support
- Microsoft PowerPoint
- Business development
- Order processing
- Store maintenance
- Quality assurance controls
- Call center operations
- Conflict resolution
- Customer education
- Spreadsheets
- Paperwork processing
- Filing
- Appointment scheduling
- Product promotion
- Record preparation
- Coordination
- Stock management
- Recordkeeping strengths
- CRM software proficiency
- Office equipment proficiency
- De-escalation techniques
- [Software] CRM system proficiency
- Delivery scheduling
- Process optimization
- Prioritization
- Research
- Account management
- Report generation
- Escalation management
- POS systems expert
- Proofreading
- CRM software
- Key holder experience
- Promotional support
- Account updating
- Shipping and logistics
- Receiving support
- Product education
- System implementation
Accomplishments
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Full Professional
Timeline
Tax Preparer
Jackson Hewitt
01.2023 - 04.2023
Manager
Save A Lot
07.2018 - 12.2022
Customer Service Representative
Everise
2023 - Current
High School Diploma -
Phoenix Highschool