Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kyneesha Green

Greenville,MS

Summary

Customer service representative with a friendly and approachable demeanor, dedicated to resolving any problem that comes their way. Excels at troubleshooting technical issues and providing education on logistics and policies, ensuring customer satisfaction without unnecessary escalation of support calls. Seeking an opportunity to expand skills and contribute to company success. Strong work ethic, ethical mindset, and keen attention to detail. Dedicated professional who excels in customer service, time management, and trend tracking. Key strength is troubleshooting problems and building successful solutions. Excellent verbal and written communicator with a proven track record of cultivating positive relationships and exceeding goals. Effectively utilizes slow periods in fast-paced environments to stay on top of demands. Maintains organized, clean, and safe work areas with diligent attention to important details. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help the team succeed.

Overview

4
4
years of professional experience

Work History

Logistics Coordinator

CRST The Transportation Solution, Inc.
Arlington, TX
05.2022 - 02.2024
  • Coordinate and monitor supply chain operations
  • Communicate with suppliers, retailers, customers, and carriers
  • Track the shipments, stock trailers and ensure deliveries are made
  • Log, record, and report warehouse stock and orders being delivered
  • Complete daily reports and inventory to report to management
  • Provide solutions to ensure all customers and carriers are satisfied
  • Provide excellent communication and interpersonal service
  • Knowledgeable of laws, regulations, and requirements.

Customer Service Dispatcher

Sitel
Dallas, TX
04.2020 - 03.2022
  • Met regulatory requirements by documenting contracts and transactions
  • Oversaw communications within specifically assigned territories
  • Formulated work orders for crew and managed receiving orders
  • Monitored personnel or equipment locations and utilization to coordinate service and schedules
  • Maintained detailed operational records covering assignments and completed work
  • Mobilized teams quickly for emergency needs, calling in team members and contractors to meet demands
  • Composed and submitted reports regarding incidents and services provided to supervisor
  • Managed inventory for work requests and expenses for services rendered
  • Scheduled maintenance and repairs for equipment and tools
  • Restored service by scheduling and organizing crew assignments
  • Inputted data in system to record calls, activities and important information
  • Accomplished daily work targets by efficiently coordinating resources and scheduling crews.

Education

High School Diploma - English Language And Literature

Greenville High School
Greenville, MS
05.2019

Skills

  • Product promotion
  • Problem resolution
  • Call management
  • Account updating
  • Hospitality and accommodation
  • Record preparation
  • Call triaging
  • Information security
  • Plate presentation
  • Positive and professional
  • Supply Chain
  • Logistics
  • Dispatching (2 years)
  • Customer service (5 years)
  • Transportation management (2 years)
  • Data entry
  • Appointment scheduling
  • Customer support
  • Technical support

Timeline

Logistics Coordinator

CRST The Transportation Solution, Inc.
05.2022 - 02.2024

Customer Service Dispatcher

Sitel
04.2020 - 03.2022

High School Diploma - English Language And Literature

Greenville High School
Kyneesha Green