Kyniah Williams-McClain
Lakeland,FL
Summary
Dynamic and adaptable professional with a proven track record in customer service and hygiene standards, notably at 7-eleven. Excelled in leadership and decision-making, enhancing team efficiency and customer satisfaction. Skilled in cash handling and active listening, I significantly contributed to a positive work environment and operational excellence.
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Desired Position role.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Dependable and hardworking individual with positive attitude and strong work ethic. Knowledge of safety protocols and waste management procedures, paired with skills in operating cleaning machinery and handling cleaning chemicals. Dedicated to maintaining cleanliness and sanitation standards to create safe and healthy environment.
Overview
1
1
Language
8
8
years of professional experience
Work History
Restaurant Worker
7-eleven
Lakeland, FL
06.2023 - 09.2024
- Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
- Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
- Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
- Assisted in maintaining a clean and organized dining area for an enjoyable dining experience.
- Enhanced customer satisfaction by providing timely and efficient service to restaurant patrons.
- Maintained health code standards throughout the restaurant by adhering to proper sanitation practices in all areas.
- Greeted customers at front counter to answer questions and input meal orders into POS system.
- Trained new employees on restaurant procedures, promoting a cohesive and efficient team environment.
- Maintained strict adherence to safety guidelines when handling food products or using kitchen equipment.
- Contributed to overall positive work culture by fostering collaborative relationships with coworkers across all departments.
- Streamlined communication between front-of-house and back-of-house teams for smoother operations during busy shifts.
- Resolved customer complaints professionally and efficiently, resulting in higher customer retention rates.
- Stocked condiments, filled specialty machines with drink mixes and prepped fryer items to prepare for peak hours.
- Managed inventory effectively, reducing food waste costs and ensuring availability of menu items.
- Discussed menu items with customers and suggested promotional items to increase sales.
- Conducted hourly rounds to wipe tables, stock utensils and sweep floor to maintain cleanliness of eating area.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Maintained smooth and timely operations in preparation and delivery of meals.
- Prepared and cooked meals according to recipes and customer specifications.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Trained new kitchen staff on food safety, preparation and cooking techniques.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
Sanitation Worker
Publix Warehouse
Lakeland, FL
03.2024 - 06.2024
- Cleaned and sanitized public restrooms to ensure hygienic conditions for all users.
- Monitored supply levels of cleaning materials and requested restocks when necessary.
- Swept and mopped floors in public spaces to provide a safe and tidy environment.
- Maintained cleanliness in outdoor areas by picking up litter and debris.
- Collected and disposed of trash from designated areas to maintain cleanliness.
- Collected, sorted, and disposed of garbage and recycling from production work areas.
- Maintained a sanitary environment with daily inspections and timely maintenance of assigned areas.
- Handled spills in work and common areas and used proper methods to clean and sanitize each material.
- Upheld strict cleanliness standards by closely adhering to company policies, municipal codes, and industry regulations regarding sanitation practices.
- Worked with team members from multiple departments to maintain strict cleanliness standards.
- Utilized proper protective gear while handling materials.
- Disposed of hazardous materials in appropriate manner.
- Washed and disinfected collection truck to maintain professional standards.
- Collected refuse and recyclable materials from residential and commercial buildings.
- Maintained records of collected materials and reported discrepancies.
- Followed all safety procedures and regulations when operating collection truck.
- Returned cans and garbage receptacles to curbs for easy retrieval.
- Reported illegal dumping or hazardous materials to supervisor for proper handling.
Customer Service Representative
W.S Badcock Home Furniture & More
Mulberry, FL
09.2022 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Representative
GC Services
Lakeland, FL
03.2018 - 12.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Participated in training programs to enhance product knowledge and customer service skills.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Promptly responded to inquiries and requests from prospective customers.
- Cross-trained and provided backup support for organizational leadership.
- Investigated and resolved accounting, service and delivery concerns.
- Identified and resolved discrepancies and errors in customer accounts.
Floater Teacher
Head of the Class Learning Center VI
Mulberry, FL
07.2016 - 02.2019
- Provided one-on-one assistance to students to boost confidence and academic performance.
- Developed engaging lesson plans by collaborating with educators to meet diverse student needs.
- Implemented behavioral strategies to promote a respectful classroom atmosphere.
- Adapted teaching methods to accommodate various learning styles for student success.
- Coordinated with teachers to implement curriculum changes for improved student engagement.
- Promoted a positive classroom environment through effective classroom management strategies, fostering mutual respect among students.
- Built and maintained environment that stimulated learning and supported student achievement.
- Exercised great adaptability in transitioning between assigned classrooms.
- Established open lines of communication with parents, updating them on their child''s progress and addressing any concerns promptly.
- Collaborated with colleagues to share best practices and create innovative instructional strategies for continuous improvement.
- Participated in professional development opportunities to stay current on best practices in education and further enhance teaching skills.
- Assisted in curriculum development, contributing to improved student outcomes and overall course effectiveness.
- Designed lesson plans, tailored curricula and provided special instructions to enhance existing structure.
- Organized extracurricular activities that promoted teamwork, leadership skills, and a sense of community among students.
- Managed disciplinary actions for unacceptable behavior, working with individuals and supporting educational elements of remediation process.
- Monitored up to Number students simultaneously with confidence and leadership.
- Enhanced student engagement by incorporating interactive activities and group projects into lessons.
- Counseled students needing occasional emotional support.
- Acted as a liaison between students, families, and school administration to address any concerns or issues that arose throughout the academic year.
- Graded and assessed exams and essays with scrutiny and fairness according to policies of School Name.
- Facilitated extra-curricular activities and assemblies in collaboration with other supervisory and supporting staff.
- Managed class time efficiently by creating detailed schedules that allowed ample opportunity for both instruction and independent practice.
- Supervised lunchroom and recess activities.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Supported students from varying backgrounds in ways necessary for successful grade completion.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Helped students explore concepts with engaging, learning-focused activities.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
Education
High School Diploma -
Lake Gibson High School
Lakeland, FL05.2018
Skills
- Cleanliness and hygiene
- Cash handling proficiency
- Adaptability and resilience
- Food safety
- Sanitation standards compliance
- Menu memorization
- Customer service
- Sales
- Sanitary regulation
- Collaboration and teamwork
- Attention to detail
- Safe food handling
- Prioritization and organization
- Cleaning procedures
- Sanitization
- Relationship building
- Leadership and decision making
- Quality control
- Anticipating problems
- Delegation and task management
- Quality assurance
- Equipment maintenance
- Microsoft office
- Ingredient preparation
- Analytical thinking
- Critical thinking
- Team building
- Written communication
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Problem-solving abilities
- Cleaning and sanitizing
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Staff training
Languages
English
Professional Working
Timeline
Sanitation Worker
Publix Warehouse
03.2024 - 06.2024
Restaurant Worker
7-eleven
06.2023 - 09.2024
Customer Service Representative
W.S Badcock Home Furniture & More
09.2022 - 02.2024
Customer Service Representative
GC Services
03.2018 - 12.2021
Floater Teacher
Head of the Class Learning Center VI
07.2016 - 02.2019
High School Diploma -
Lake Gibson High School