Kynsie Kersker
Carlsbad
Summary
Empathetic caregiver and customer service representative dedicated to delivering exceptional support. Known for effective communication and problem resolution skills, fostering positive relationships that enhance client well-being and overall satisfaction.
Overview
18
18
years of professional experience
Work History
Advisor 1
Texas Health and Human Service Commission
San Angelo
07.2025 - Current
- Assisted clients in navigating eligibility and application processes.
- Provided guidance on health and human services programs and resources.
- Collaborated with team members to enhance service delivery strategies.
- Conducted research on policies affecting client services and support systems.
- Documented client interactions and maintained accurate records for follow-up.
- Developed informational materials to educate clients about available services.
- Participated in training sessions to improve knowledge of agency programs.
- Engaged with community partners to strengthen outreach efforts and resources.
- Answered inquiries from customers regarding investments.
Caregiver
Caprock Home Health
San Angelo
12.2024 - 12.2025
- Assisted clients with daily living activities and personal hygiene tasks.
- Monitored patient health and reported changes to healthcare team.
- Provided companionship and emotional support to enhance client well-being.
- Administered medication according to prescribed schedules and guidelines.
- Maintained a clean and safe environment for clients at home.
- Collaborated with family members to develop care plans and routines.
- Documented patient progress and care activities in compliance with policies.
- Engaged clients in recreational activities to promote social interaction.
- Assisted clients with bathing, dressing, and personal care to maintain hygiene.
- Maintained clean and well-organized a clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Improved patient outlook and daily living through compassionate care.
- Prepared meals according to dietary requirements and assisted with feeding.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Washed and sanitized clothing and bedding to reduce infection risk.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Followed care plan and directions to administer medications.
Customer Service Representative
Alorica
Carlsbad
12.2024 - 05.2025
- Assisted customers with inquiries and resolved issues effectively.
- Provided product information using company knowledge and resources.
- Handled customer complaints with empathy and professionalism.
- Processed orders and managed returns efficiently using internal systems.
- Collaborated with team members to enhance service delivery quality.
- Documented customer interactions accurately for future reference.
- Maintained a positive attitude while managing high call volumes daily.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Caregiver
En Su Casa
Uvalde
04.2023 - 11.2024
- Assisted clients with daily living activities and personal hygiene tasks.
- Monitored patient health and reported changes to healthcare team.
- Provided companionship and emotional support to enhance client well-being.
- Administered medication according to prescribed schedules and guidelines.
- Maintained a clean and safe environment for clients at home.
- Collaborated with family members to develop care plans and routines.
- Documented patient progress and care activities in compliance with policies.
- Engaged clients in recreational activities to promote social interaction.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Improved patient outlook and daily living through compassionate care.
Customer Service Representative
Sykes
Camp Wood
10.2022 - 03.2023
- Assisted customers with inquiries and resolved issues effectively.
- Provided product information using company knowledge and resources.
- Handled customer complaints with empathy and professionalism.
- Processed orders and managed returns efficiently using internal systems.
- Collaborated with team members to enhance service delivery quality.
- Documented customer interactions accurately for future reference.
Customer Service Representative
Duluth Trading
Denton
10.2019 - 01.2020
- Assisted customers with inquiries and resolved issues effectively.
- Provided product information using company knowledge and resources.
- Handled customer complaints with empathy and professionalism.
- Processed orders and managed returns efficiently using internal systems.
- Collaborated with team members to enhance service delivery quality.
- Documented customer interactions accurately for future reference.
- Maintained a positive attitude while managing high call volumes daily.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Mananger
Two Twisted Sisters Bar
Camp Wood
09.2015 - 11.2018
- Managed daily operations for a busy bar environment.
- Oversaw staff scheduling to ensure adequate coverage during peak hours.
- Trained new employees on service standards and bar procedures.
- Implemented inventory control measures to maintain stock levels.
- Coordinated special events and promotions to enhance customer experience.
- Resolved customer complaints promptly and effectively to ensure satisfaction.
- Monitored compliance with health and safety regulations in the bar area.
- Developed staff performance evaluations and conducted regular feedback sessions.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Manager
Harleys Hideaway Bar & Grill
Camp Wood
01.2009 - 11.2015
- Managed daily operations of a busy bar and grill environment.
- Supervised staff to ensure excellent customer service and teamwork.
- Coordinated inventory management and ordering processes for supplies.
- Trained new employees on service standards and operational procedures.
- Developed schedules to optimize staff coverage during peak hours.
- Implemented health and safety protocols to maintain a safe workplace.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Organized special events and promotions to drive customer engagement.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
Education
GED -
Nueces Canyon High School;
Barksdale, TX12-1998
Skills
- Client advocacy
- Client engagement
- Client relationship
- Client relations
- Consultative selling
- Consultation techniques
- Client presentations
- Effective communication
- Written communication
- Emotional intelligence
- Empathy and understanding
- Conflict resolution
- Conflict management
- Team collaboration
- Coaching techniques
- Training mentorship
- Problem solving
- Problem-solving
- Critical thinking
- Decision-making
- Time management
- Operational planning
- Research
- Product knowledge
- Compliance requirements
- Industry knowledge
- Data management
- Customer service
- Relationship building
- Wellness support
- Conflict management
Timeline
Advisor 1
Texas Health and Human Service Commission
07.2025 - Current
Caregiver
Caprock Home Health
12.2024 - 12.2025
Customer Service Representative
Alorica
12.2024 - 05.2025
Caregiver
En Su Casa
04.2023 - 11.2024
Customer Service Representative
Sykes
10.2022 - 03.2023
Customer Service Representative
Duluth Trading
10.2019 - 01.2020
Mananger
Two Twisted Sisters Bar
09.2015 - 11.2018
Manager
Harleys Hideaway Bar & Grill
01.2009 - 11.2015
GED -
Nueces Canyon High School;