KYONA MORRIS
Upper Marlboro,MD
Summary
Dynamic professional with extensive experience in overseeing office operations and administrative functions, dedicated to driving efficiency and productivity. Proven ability to leverage strong organizational skills to optimize workflows and enhance team performance. Expertise in team leadership and process improvement ensures seamless office functionality and fosters a collaborative work environment. Committed to implementing innovative solutions that support organizational goals and elevate operational standards.
Overview
14
14
years of professional experience
Work History
Office Service Manager
Ricoh USA/Perkins Coie LLP
Washington, DC
01.2022 - Current
- Accountable for daily operations of small to medium site and manages small team
- Manages contracted services including, but not limited to: Copy services, Courier Services, Managed Print services, Hospitality, Imaging and Mail services
- Responsible for assessing talent, staff career development and conducts performance management activities & employee counseling with support from assigned leadership
- Prioritizes multiple and competing priorities
- Communicates team vision and priorities while creating a helpful and positive work culture to maximize retention
- Reporting to the Regional Manager, the day-to-day operations, and staff a 5-person site
- Clearly communicates job expectations/consequences of direct reports by training, cross training, coaching, counseling, directing, evaluating the work of subordinates to increase their work output and work quality
- Coordinated office communications, ensuring timely dissemination of information across departments.
- Managed scheduling and calendar logistics for executives, optimizing meeting efficiency and resource allocation.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Client Service Supervisor
Ricoh USA/ Swiss Post Solutions/Amazon
Alexandria, VA
06.2019 - 01.2022
- Managing the day-to-day execution of process and strategy and handling formal contact with customers
- Using knowledge of all daily operations and services to assist/fill-in shifts within a geographic area, including periodic overtime on nights and weekends as needed
- Monitoring all equipment in a geographic area and provide necessary upkeep and maintenance
- Reporting to a Site Manager, either within the same site or at a parent location and supervises day-to-day operations and staff of specified 1-3-person satellite location or assists with the supervision of a large site or additional shifts
- Supervisor of the reception team and all the front desk duties
- Implemented improvements in front desk operations, enhancing overall workflow efficiency.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Patent Practice Team Assistant
Cooley LLP
Washington, DC
06.2018 - 12.2018
- Assisted with the preparation and filing of patent applications with the United States Patent and Trademark Office (USPTO)
- Monitored and maintained assigned patent dockets daily and maintained electronic/physical files
- Prepared correspondence to clients regarding the status of patent prosecution
- Conducted searches, extracted data from searches, and organized data from searches.
- Prepared patent family trees in the Information Disclosure Statement Module.
- Managed IDS related projects and tasks.
- Updated and maintained IDS references in the Information Disclosure Statement database.
- Inventoried physical files and electronic data into the file transfer database.
- Created matter titles and bibliographic details for Elite and LegalKey.
Legal Records and Account Coordinator
Hogan Lovells
Washington, DC
08.2017 - 05.2018
- Provided customer service to legal and non-legal staff, needed records support.
- Data entry, preparation, and filing of records and documents, and relocation of records based on firm's needs
- Managed shredding processes under firm policies and retrieved prepare and delivered records and boxes
- Coordinated with Off-site storage vendors to pick up and retrieve records and files
- Entered, updated, and managed records in the automated records database
- Scanned / digitized records and completed ad-hoc organizational and records accurately, and on time
- Coordinated client communications to ensure timely and accurate information dissemination.
- Managed scheduling of meetings, optimizing time allocation for key stakeholders.
- Assisted in the preparation of legal documents and presentations for client meetings.
- Maintained comprehensive records of client interactions and project progress updates.
- Coordinated meetings, calls, and demos for a4-person account management team.
Records Generalist/Legal Assistant
Stinson Leonard Street LLP
Washington, DC
04.2012 - 08.2017
- Responsible for entering information into the firm's database and physically or electronically creating new files
- Reviewed, sorted, indexed, and filed documents (in hard copy and electronic form), retrieved and re-filed folders on-site and off-site, and reorganized files to maximize available space
- Managed the client files within IRM, CARM, and the central filing room
- Managed and tracked files that are checked out to staff and attorneys
- Coordinated transfer of files with outside record storage facility and maintained off-site files
- Prepared files for closing and assisted with special projects and administrative duties
- Responded to attorney and staff requests for records, including but not limited to conducting complicated database searches for information, retrieval of physical records, and providing copies to the requester electronically/hard copy
- Input and edit the attorney's time
Education
Diploma -
H.D. Woodson High School
Washington, DC06.1992
Skills
- Experienced in Microsoft Office applications
- IManage
- CPI
- IP Master
- Proficient in Inprotech
- NetDocs
- 3E framework application
- Pacer
- Chrome River
- File Site
- LegalKey
- Experience with ARM systems
- IRM
ACCOMPLISHMENTS
- Successfully conducted 3E training for 10 people. Successfully updated the electronic file system for a transferred case file, thus allowing more effective special project handling.
- Promoted from Service Specialist to Site Manager. Appointed as liaison to Capitol Office Solutions while continuing to work as Site manager.
Timeline
Office Service Manager
Ricoh USA/Perkins Coie LLP
01.2022 - Current
Client Service Supervisor
Ricoh USA/ Swiss Post Solutions/Amazon
06.2019 - 01.2022
Patent Practice Team Assistant
Cooley LLP
06.2018 - 12.2018
Legal Records and Account Coordinator
Hogan Lovells
08.2017 - 05.2018
Records Generalist/Legal Assistant
Stinson Leonard Street LLP
04.2012 - 08.2017
Diploma -
H.D. Woodson High School