KYRA BUTLER
Philadelphia,PA
Summary
Compassionate and dependable healthcare service professional with extensive experience assisting senior populations and Medicare beneficiaries through Ignitis/Aetna and UnitedHealthcare remote team. Skilled in providing patient and respectful assistance, maintaining HIPAA confidentiality, documenting information accurately, and communicating concerns to appropriate personnel. Seeking to transition into a hands-on Nursing Assistant role, bringing a strong commitment to resident dignity, safety, comfort, and compassionate care.
Overview
2027
2027
years of professional experience
Work History
Licensed Medicare Advantage Sales Agent Senior Population
IGNITIS
- Current
- Assisted older adults and Medicare-eligible beneficiaries with Medicare Advantage plan information, coverage questions, benefits, and eligibility to ensure informed enrollment decisions.
- Work directly with seniors to understand their healthcare priorities, listen to concerns, and explain complex information in a patient, respectful, easy-to-understand manner.
- Identified older members needing additional guidance and coordinated follow-up actions to enhance their understanding and utilization of healthcare options.
- Completed enrollment for seniors in AETNA healthcare policies over the phone.
- Supported senior members with inquiries about access to doctors, prescription coverage, and healthcare benefits while safeguarding private information and maintaining accurate records for compliance.
Property & Casualty Inside Sales / Customer Service (Remote)
ALLSTATE
05.2024 - 05.2025
- Facilitated client enrollment into auto and home insurance products, ensuring a smooth onboarding experience.
- Managed high volume of customer requests with courtesy and organization, tailoring responses to individual needs.
- Addressed customer concerns and complaints with active listening and calm problem-solving, escalating issues when necessary.
- Documented interactions accurately and followed established privacy, safety, quality, and company procedures.
- Worked collaboratively with internal teams to coordinate service requests and resolve complex issues.
Licensed Senior Sales Agent / Customer Service Representative
UNITEDHEALTHCARE
10.2018 - 05.2023
- Enrolled seniors into healthcare policies with UnitedHealthcare, ensuring clarity and understanding of options for better decision-making.
- Processed senior enrollments into healthcare policies, facilitating smooth transitions and timely access to healthcare services.
- Supported older adults and other Medicare members with healthcare-related questions, using patience, empathy, and clear communication to address individual needs.
- Listened to members' needs, identified issues, and coordinated referrals to specialized teams to enhance member satisfaction and support.
- Collaborated with colleagues and internal support teams to resolve member concerns while providing respectful, service-focused assistance.
- Maintained accurate, detailed records of member interactions, requests, and follow-up actions in approved systems.
- Protected sensitive member information by following HIPAA, identity-verification, privacy, and organizational compliance procedures.
Customer Service Associate
LOWE'S HOME IMPROVEMENT
Philadelphia, PA
01.2015 - 12.2018
- Supported daily operations in busy, team-oriented service environment to ensure efficient customer service.
- Provided welcoming, respectful in-person assistance to customers with varied needs and concerns.
- Assisted customers in locating items, answered questions, and resolved complaints, fostering a positive shopping experience.
- Operated lifting machinery to transport merchandise within the warehouse.
- Lifted heavy objects for down stocking merchandise.
- Operated order picker to retrieve items from high storage locations.
- Observed safety procedures while operating machine.
Education
Some College (No Degree) - Nursing
Prism Nursing School
Philadelphia, PAHigh School Diploma -
YouthBuild Charter High School
Philadelphia, PA01-2013
Skills
- Senior population support
- HIPAA compliance
- Accurate documentation practices
- Concern escalation
- Team collaboration
- Compassionate listening
- Respect for resident dignity
- Patience and clear communication
ADDITIONAL BACKGROUND
- Pennsylvania Health & Accident Insurance License (healthcare insurance background).
- Interested in completing an approved Nursing Assistant training program and state competency evaluation as required by the employer.
Timeline
Property & Casualty Inside Sales / Customer Service (Remote)
ALLSTATE
05.2024 - 05.2025
Licensed Senior Sales Agent / Customer Service Representative
UNITEDHEALTHCARE
10.2018 - 05.2023
Customer Service Associate
LOWE'S HOME IMPROVEMENT
01.2015 - 12.2018
Licensed Medicare Advantage Sales Agent Senior Population
IGNITIS
- Current
Some College (No Degree) - Nursing
Prism Nursing School
High School Diploma -
YouthBuild Charter High School