Kyra Davis
Pflugerville,TX
Summary
Proven Fraud Analyst with a track record of enhancing fraud prevention strategies at Visa International. Excelled in data analysis and dispute resolution, improving fraud detection rates by over 30%. Demonstrates exceptional verbal communication and teamwork, adept at delivering presentations to senior management. Skilled in leveraging anti-fraud systems for optimal security and efficiency.
Overview
4
4
years of professional experience
Work History
Fraud Analyst
Visa International
Austin, TX
02.2024 - 11.2024
- Evaluated customer data to identify and prevent fraudulent activities.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Produced detailed reports of fraud investigations and presented findings to senior management.
- Identified emerging fraud trends by conducting regular market research and staying updated on industry best practices.
Data Entry Clerk
Build a Sign
Austin, TX
11.2022 - 02.2024
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Sorted documents and maintained organized filing process.
- Maintained files, records, and chronologies of entry activities.
- Verified data files prior to entry to maintain high data accuracy.
- Used computer software to store and retrieve data.
- Managed and organized documents for data entry tasks.
- Checked for accuracy by verifying data and records.
- Followed data entry protocols, rules and regulations.
- Remote
Customer Service Representativ.
Marriott International, Inc.
03.2021 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Management (lead )
Education
Diploma - Gender Studies
Killeen High School
Killeen, TX06.2019
Skills
- Data analysis
- Fraud prevention
- Fraud detection
- Dispute resolution
- Verbal and written communication
- Call management
- Anti-fraud systems
- Multitasking
- Report writing
- Teamwork
- Reliability
Timeline
Fraud Analyst
Visa International
02.2024 - 11.2024
Data Entry Clerk
Build a Sign
11.2022 - 02.2024
Customer Service Representativ.
Marriott International, Inc.
03.2021 - 10.2022
Diploma - Gender Studies
Killeen High School