Kyra Evans
Cedar Hills
Summary
Reliable and dedicated customer service professional with 7+ years of experience in fast-paced
environments, including retail, food service, and healthcare. Skilled in customer support, transaction
processing, and patient care. Strong communicator with a proven ability to multitask, solve problems
efficiently, and provide high-quality service.
Overview
12
12
years of professional experience
Work History
Family Assistant/Nanny
Private Family
03.2020 - Current
- Coordinated daily schedules and activities to ensure smooth family operations.
- Managed household inventory, ensuring essential supplies were always available.
- Developed and maintained effective communication channels with family members and service providers.
- Implemented organizational systems to streamline household tasks and improve efficiency.
- Advocated for family needs by liaising with external services and resources effectively.
- Assisted with daily household tasks for a smoother family routine, including meal preparation and laundry duties.
- Maintained family privacy and security by handling sensitive information discreetly and respecting confidentiality boundaries.
- Provided timely transportation assistance for children to and from school, appointments, or special events, ensuring punctuality and safety.
- Managed family finances by tracking expenses, paying bills on time, and creating monthly budget plans.
CNA
River Meadows Senior Living
10.2025 - 04.2026
- Assisted residents with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization in resident rooms and common areas.
- Collaborated with team members to develop individualized care plans for residents.
- Provided emotional support to residents, fostering a compassionate environment.
- Documented patient care accurately in electronic health records systems.
- Participated in training sessions to enhance caregiving skills and knowledge.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Cashier
Mcdonald’s
05.2018 - 06.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of work area to ensure compliance with health standards.
- Assisted in training new team members on cash handling procedures and customer engagement techniques.
Cashier/Manager
Pizza Pie Cafe
04.2014 - 04.2019
- Supervised daily operations to ensure efficient cash handling processes.
- Trained and mentored new cashiers on customer service standards.
- Implemented inventory management practices to optimize stock levels.
- Resolved customer inquiries and complaints to enhance satisfaction.
Customer Service Agent
Doterra
10.2016 - 03.2017
- Assisted customers with inquiries, providing accurate product information and support.
- Resolved customer complaints efficiently, ensuring satisfaction and retention.
- Processed orders using CRM software, maintaining accuracy in transactions.
- Collaborated with team members to streamline communication and improve response times.
- Trained new staff on customer service protocols and best practices.
- Analyzed customer feedback to identify trends and recommend improvements.
- Managed multiple tasks simultaneously while maintaining high service standards.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Responded to customer requests for products, services, and company information.
- Responded proactively and positively to rapid change.
- Investigated and resolved accounting, service and delivery concerns.
- Maintained up-to-date knowledge of product and service changes.
Education
High School Diploma -
Lone Peak High School
Highland, UTSkills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Attention to detail
- HIPAA compliance
- Team collaboration
- Customer service
- Reliability and punctuality
- Flexible schedule
- POS system operations
- Customer assistance
- Cash handling
- Customer engagement
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Organizational growth
- Childcare expertise
Timeline
CNA
River Meadows Senior Living
10.2025 - 04.2026
Family Assistant/Nanny
Private Family
03.2020 - Current
Cashier
Mcdonald’s
05.2018 - 06.2022
Customer Service Agent
Doterra
10.2016 - 03.2017
Cashier/Manager
Pizza Pie Cafe
04.2014 - 04.2019
High School Diploma -
Lone Peak High School