KYRA GRAY
Bloomington,IN
Summary
Proven expert in customer service with over 9 years of experience. Skilled at problem solving and improving operational efficiency, with an emphasis on relationship development. Seeking to obtain a full-time position with a reputable employer.
Overview
5
5
years of professional experience
Work History
Assistant Manager
DR TAVEL FAMILY EYE CARE
Bloomington, IN
10.2021 - Current
- Communicate with customers on a daily basis to uncover their needs and provide compelling solutions
- Partner with managers to create an initiative designed to motivate staff, driving an increase in productivity of meeting monthly sales goals
- Conduct weekly meetings to communicate top down updates from corporate and streamline processes
Lab Coordinator
PRECISION EYE GROUP
Bloomington, IN
01.2018 - 06.2021
- Addressed patient concerns and implemented corrective actions, which resulted in higher customer satisfaction
- Communicated with optical labs to provide updates on orders, prescriptions, and insurance coverage
- Collaborated with team members to ensure that there was proper strategic alignment between our goals and actions
Server
THE MICHAEL'S UPTOWN CAFE
Bloomington, IN
10.2017 - 02.2019
- Presented menus to patrons and answered questions about menu items, making recommendations upon request
- Enhanced operational efficiency by using slow periods to restock supplies and enhance product knowledge
- Communicated with customers to ensure that they enjoyed their meals and took corrective action when applicable
Education
BLOOMINGTON NORTH HIGH SCHOOL
Skills
- Organization
- Problem Solving
- Collaboration
- Communication
- Proficient in Microsoft Suite
- Drive to succeed
Timeline
Assistant Manager
DR TAVEL FAMILY EYE CARE
10.2021 - Current
Lab Coordinator
PRECISION EYE GROUP
01.2018 - 06.2021
Server
THE MICHAEL'S UPTOWN CAFE
10.2017 - 02.2019
BLOOMINGTON NORTH HIGH SCHOOL
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