Kyra Holiday
Gloucester City,NJ
Summary
Supervisory professional focused on case management, policy compliance, and workflow control. Supports teams by assigning work, tracking documentation, coordinating with external stakeholders, and ensuring timely completion of evaluations, referrals, and records across justice and human services settings.
Overview
1
1
Certification
12
12
years of professional experience
Work History
PROGRAM SPECIALIST 3- LEGAL DEPARTMENT
ANN KLIEN FORENSIC CENTER
11.2025 - Current
- Oversees the daily operations of the Legal department at Ann Klien Forensic Center and manages day to day tasks of 5 employees
- Supervises and supports staff of 5 in scheduling, organizing and compiling paperwork to complete evaluations for patients and defendants.
- Communicates with other outside stakeholders (NJ Courts, OPD, AP's office, etc.) to ensure the completion of evaluations in a timely manner.
- Liaised with evaluators, staff, and outside stakeholders to compile documents, resolve issues, and ensure timely completion of evaluations.
- Assisted PS3 with court attendance and compiled schedules for patient court dates.
- Oversaw onboarding and case progression for subordinate staff.
- Participates as a clinical panelist in monthly IMAR Panels
- Assists in facilitation with Weekly department meetings
- Logged and tracked incoming orders, assigning them to subordinate staff for efficient processing.
- Supported public health initiatives at New Jersey Department of Health.
CLASSIFICATION OFFICER 1
GARDEN STATE YOUTH CORRECTIONAL FACILITY
Bordentown, New Jersey
04.2024 - 10.2025
- Applied state and federal laws to classify housing assignments and compile inmate records under NJSA 10A objective classification system.
- Collected records, documents, and supporting information for State Bureau of Parole preparation and additional administrative duties.
- Prepared classification reports for correctional staff and administrative personnel.
- Recorded inmate status updates in facility record systems.
Program Manager - Police Assisted Diversion Program
People Acting To Help (PATH)
09.2023 - 08.2024
- Oversee the daily operations of the Police Assisted Diversion program ensuring the PAD program is a safe and welcoming environment; client driven and trauma sensitive
- Assessed presenting issues and collaborated with individuals and service providers, including PAD police officers and PCP, to address concerns effectively.
- Developed partnerships with Philadelphia Police Department PAD officers to improve collaborative efforts.
- Collaborated with CBH and insurance providers to verify coverage, secure authorizations, and facilitate service linkages.
- Managed electronic referrals to CBH, overseeing pre-certifications and coordinating with community agencies and supports.
- Collaborated with a team of four to discuss and strategize PAD encounters.
Correctional Police Officer Recruit
Camden County Corrections
12.2022 - 08.2023
- Maintains care, custody, and control of inmates by established policies, rules, regulations, and procedures.
- Observes inmates directly and indirectly through visual, audio, and video monitoring to check for unusual or abnormal activity and ensure the security, safety, and welfare of inmates, facility personnel, and the public
- Monitored for unusual odors to enhance security and safety for inmates and facility personnel
- Continually keeps track of the number of assigned inmates through periodic head counts, safety and incident reports
- Recorded and monitored inmate movements throughout the facility to ensure security and accountability.
- Escorts groups of inmates during movements within or outside the institution
- Conducts cell and dormitory searches by established policies, regulations, and procedures
- Coordinated jail-to-courtroom video monitoring court proceedings to streamline inmate management. Collected contraband to prevent illegal activities and ensure the safety of inmates and staff. and conducts a further investigation to ascertain the source of such.
- Perform programmatic services such as providing inmates access to educational programs, law library, entry programs, and other services available during and after incarceration for rehabilitation needs.
Program Manager
Connections Mentoring Program
06.2019 - 11.2022
- Managed day-to-day operations of Connections Mentoring Program, supervising Program Coordinator, ensuring compliance with agency policies, and maintaining safety for mentors and youth
- Supervise the successful enrollment of new youth mentees with mentors
- Recruit and interview prospective mentors and youth mentees; assesses, selects pairs and provide onboarding to individuals for participation
- Liaised with external partner agencies to enhance communication, foster collaboration, and secure resource support
- Build and maintain strong alliances and engagement with both public and private agencies and not-for-profit networks in the community to increase awareness and cooperation
- Supervised administrative tasks including data collection, evaluation, budgeting, scheduling, and reporting for program analysis and metrics measurement
- Deliver program workshops, skills training and onboarding sessions for mentors and youth mentees
- Implementation of Apricot software for data tracking and analysis
- Inaugural Mentor New York Fellow 2022
Gay Straight Alliance Supervisor (Part Time)
The Children's Village
06.2020 - 07.2022
- Supervised leader and co-leader of Gay Straight Alliance to ensure effective programming and support.
- Organized and facilitated GSA meetings to enhance inclusion and support among members.
- Supplied leader and co-leader with LGBTQ resources and education to empower community engagement.
Supervisor of Training and Recruitment
Heartshare St. Vincent's Services
01.2018 - 06.2019
- Oversaw foster parent recruitment activities; developed and managed training and recruitment initiatives to enhance caregiver engagement
- Tracked recruitment and training progress with Quality Improvement and Accountability to inform data-driven recruitment practices
- Ensured certification, approval, and recertification of Foster Homes per ACS, State, and Federal requirements, maintaining records for over 200 foster homes
Home finding Supervisor
Edwin Gould Services for Children and Families
Brooklyn, NY
09.2017 - 01.2018
- Supervised residential support staff at children and family services programs
- Coordinated foster care placements to match children with suitable families.
- Monitored client service plans and daily case documentation
- Coordinated staff schedules, coverage, and shift assignments
Homefinder
Sheltering Arms Children and Family Services
New York, NY
06.2016 - 09.2017
- Facilitated foster care and adoption processes for families, ensuring compliance with regulations and providing emotional support throughout the journey.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Case Planner - Teen Unit
Sheltering Arms Children and Family Services
New York, NY
02.2015 - 06.2016
- Foster Care and Adoption
- Managed a caseload of 25-30 families
- Coordinated home visits, family meetings, and service referrals.
- Documented case notes, assessments, and permanency planning records.
- Collaborated with schools, courts, and child welfare agencies.
- Supported families with housing, counseling, and community resources.
- Maintained confidential client files and updated service records.
- Prepared reports for case reviews and supervision meetings.
- Collaborated with other service providers to coordinate care for clients.
- Assessed client needs, identified resources, and developed strategies to achieve desired outcomes.
Youth Specialist II/III
Sheltering Arms Children and Family Services
New York, NY
07.2014 - 02.2015
- Non-Secure Placement/Limited Secure Placement
- Facilitated group activities using trauma-informed engagement techniques.
- Monitored youth behavior and maintained safe program environments.
- Documented case notes and service contacts for program records.
- Responded to crises using de-escalation and supportive intervention methods.
- Facilitated group sessions focusing on topics such as conflict resolution, self-esteem building.
- Evaluated program effectiveness through surveys or interviews with participants.
- Provided crisis intervention services when necessary.
- Kept youth safe and secure at facility and in public.
Education
Master of Science - Psychology
Grand Canyon University
Phoenix, AZ11-2017
Bachelor of Arts - Sociology
Fordham University
Bronx, New York05-2014
Associates Degree - Criminal Justice
Monroe College
New Rochelle, New York05-2012
Skills
- Microsoft Office, Google Suite
- NYS OCFS Connections
- APRICOT Social Solutions
- OMS (Offender Management System)
- Itag (offender management system), CJIS
- Social Media Management (Facebook, Instagram, Twitter, LinkedIn)
- Case management
- Policy compliance
- Data reporting
- Attention to detail
Certification
Certified ACS TGNB Curriculum Trainer, December 2018, Certified ACS LGBTQ Curriculum Trainer, November 2017, Certified M.A.P.P. Trainer, March 2017, Certified in Solution Based Casework (SBC) Case Planning, December 2015, Safe Crisis Management (SCM) certified, June 2014
Timeline
PROGRAM SPECIALIST 3- LEGAL DEPARTMENT
ANN KLIEN FORENSIC CENTER
11.2025 - Current
CLASSIFICATION OFFICER 1
GARDEN STATE YOUTH CORRECTIONAL FACILITY
04.2024 - 10.2025
Program Manager - Police Assisted Diversion Program
People Acting To Help (PATH)
09.2023 - 08.2024
Correctional Police Officer Recruit
Camden County Corrections
12.2022 - 08.2023
Gay Straight Alliance Supervisor (Part Time)
The Children's Village
06.2020 - 07.2022
Program Manager
Connections Mentoring Program
06.2019 - 11.2022
Supervisor of Training and Recruitment
Heartshare St. Vincent's Services
01.2018 - 06.2019
Home finding Supervisor
Edwin Gould Services for Children and Families
09.2017 - 01.2018
Homefinder
Sheltering Arms Children and Family Services
06.2016 - 09.2017
Case Planner - Teen Unit
Sheltering Arms Children and Family Services
02.2015 - 06.2016
Youth Specialist II/III
Sheltering Arms Children and Family Services
07.2014 - 02.2015
Master of Science - Psychology
Grand Canyon University
Bachelor of Arts - Sociology
Fordham University
Associates Degree - Criminal Justice
Monroe College