Kyra Jernigan
Orlando,FL
Summary
I’m a proven merchandiser with a strong track record of enhancing customer satisfaction and boosting sales at Andretti's Indoor Karting & Games. I excel in problem-solving and critical thinking, and I’m known for my ability to multitask effectively. My commitment to outstanding customer service and reliability has significantly improved shopping experiences and fostered customer loyalty. I’m dedicated to ensuring customer satisfaction by providing exceptional service and unmatched support. I’m also proficient in utilizing best practices in customer service and skilled at exploring various solutions to address customer needs effectively.
Overview
5
5
years of professional experience
Work History
MERCHANDISER/Sales Associate
Andretti's Indoor Karting & Games
Orlando, FL
05.2024 - Current
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Verified products appeared at correct locations in proper quantities.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
Merchandiser
Sam's Club
Orlando, FL
08.2021 - 12.2023
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Merchandiser
Sea World
Orlando
06.2019 - 02.2021
- Updated pricing and signage to complete product displays and educate customers.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
Education
Associate of Arts - Health Sciences
Valencia College
Orlando, FL12.2023
High School Diploma -
Freedom High School
Orlando, FL05.2020
Skills
- Reliable and punctual
- Friendly and outgoing
- Active listener
- Problem-solving abilities
- Customer Service
- Critical Thinking
Timeline
MERCHANDISER/Sales Associate
Andretti's Indoor Karting & Games
05.2024 - Current
Merchandiser
Sam's Club
08.2021 - 12.2023
Merchandiser
Sea World
06.2019 - 02.2021
Associate of Arts - Health Sciences
Valencia College
High School Diploma -
Freedom High School
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