Kyra Lenhart
Gilbertsville,PA
Summary
Team Leader with proven ability to direct workgroup activities and enhance productivity. Skilled in strategy development, training facilitation, and goal setting, with a strong focus on team feedback. Demonstrates exceptional communication and interpersonal skills, effectively conveying goals and vision. Experienced Front Desk Supervisor adept at managing financial and administrative functions in fast-paced environments, driving guest satisfaction through motivational leadership.
Overview
4
4
years of professional experience
Work History
Adventure attendant
Camelback Mountain
Jackson Township, PA
06.2025 - Current
- Conducted detailed safety briefings and equipment checks before each activity to maintain compliance with safety regulations.
- Provided excellent customer service by answering questions, giving clear instructions, and assisting guests of all ages and abilities.
- Maintained cleanliness and organization of rental area and storage facilities.
- Assisted guests with equipment rental and safety instructions.
- Monitored guest behavior to ensure safety on slopes and trails.
Front Desk Supervisor
Kalahari
Pocono Manor, PA
02.2024 - Current
- Coordinated communication among departments to address guest inquiries effectively.
- Monitored front desk staff to ensure delivery of exceptional customer service.
- Implemented training programs to enhance team performance and service quality.
- Handled administrative tasks to support daily operations.
- Upheld high customer service standards, boosting customer satisfaction and operational efficiency.
- Collected and analyzed guest feedback to inform service improvements.
Front Desk Clerk
Kalahari
Pocono Manor, PA
02.2024 - Current
- Assigned rooms to guests while effectively communicating hotel specials.
- Maintained accurate occupancy records and managed room reservations efficiently.
- Greeted guests professionally during check-in procedures to create welcoming atmosphere.
- Resolved guest inquiries and issues promptly to enhance satisfaction.
- Processed payments with precision, ensuring accurate receipts and change delivery.
Team Lead
Giant Food Stores
Gilbertsville, PA
03.2022 - 06.2025
- Trained new team members on company procedures and safety requirements.
- Coached team members on essential job techniques for task completion.
- Evaluated employee skills, providing training and mentorship to improve performance.
- Led daily operations, ensuring efficient workflow across all activities.
- Managed inventory levels to guarantee product availability on shelves.
- Coordinated staff schedules to optimize coverage and meet store demands.
Guest Relations
Walt Disney World
Orlando, FL
06.2024 - 01.2025
- Promoted amenities to enhance guest experience and satisfaction.
- Ensured smooth operations across all service areas.
- Took orders and communicated them effectively to the kitchen and bar staff.
- Maintained cleanliness and safety standards throughout the work area.
- Resolved customer complaints promptly while fostering positive guest relations.
- Managed guest relations during peak times to uphold service excellence.
Education
Bachelor of Science - Hospitality Administration And Management
East Stroudsburg University of Pennsylvania
East Stroudsburg, PA05.2027
Some College (No Degree) - Hospitality Administration And Management
Bielefeld University of Applied Sciences
Bielefeld, GermanySkills
- POS transactions
- Communication skills
- Team building and supervision
- Problem solving
- Service orientation
- Customer support
Leadership And Involvement
- Eta Sigma Delta Hospitality Honor Society, Officer for fundraising
- Hospitality Club
Affiliations
- ETA Sigma Delta Hospitality Honor Society - Fundraiser
- Hospitality Club
- Volunteer AWSOM Animal Shelter
Timeline
Adventure attendant
Camelback Mountain
06.2025 - Current
Guest Relations
Walt Disney World
06.2024 - 01.2025
Front Desk Supervisor
Kalahari
02.2024 - Current
Front Desk Clerk
Kalahari
02.2024 - Current
Team Lead
Giant Food Stores
03.2022 - 06.2025
Bachelor of Science - Hospitality Administration And Management
East Stroudsburg University of Pennsylvania
Some College (No Degree) - Hospitality Administration And Management
Bielefeld University of Applied Sciences