Kyra Lettman
Brooklyn
Summary
Throughout my experience working in retail and working with children, I have learned how to be patient and consistant. It is imperative to enter these two fields with an open- mindset because customer services can be a hurdle. While working with children, I learned that each child is an individual and have different needs. I made it a top priority to get to know each child's strengths and challenges so I can support them to the best of my ability. These two fields of professions have been challenging but rewarding.
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- Seasonal Customer Associate with two years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
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- Dependable Summer Youth Employee ready to lead participants on fun and enriching adventures. Proficient at creating and executing programs engaging children of all skill levels and backgrounds. Passionate provider of memorable, impactful and educational experiences.
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-Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.
Overview
3
3
years of professional experience
Work History
Camp Counselor
Bergen Beach Youth Organization
2023.07 - 2023.08
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
- Documented activities, injuries and accidents to inform parents and maintain consistent records.
- Responded to emergency situations by following first-aid guidelines and coordinating with medical personnel for participants requiring medical attention.
- Oversaw and taught campers basic principles to enhance wellbeing and safety measures in nature.
- Encouraged team performance to increase camaraderie, trust and rapport.
- Assisted with maintenance and upkeep of campgrounds to promote clean environment.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
- Collaborated with other recreation staff in developing new recreational activities.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Kept athletic and games equipment and facilities organized and maintained.
- Provided feedback and guidance to program participants regarding progress and development.
Five Below
Joanne
2022.10 - 2022.12
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained excellent attendance record, consistently arriving to work on time.
- Informed customers about special promotions and provided detailed information for various products.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Front Desk Associate
SYEP- BKLA
2022.07 - 2022.08
- Maintained cleanliness and organization of front desk area.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered guest questions and referred to local points of interest.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
SYEP Employee
CCM( Community Counseling And Mediation)
2020.07 - 2022.08
- Developed unique and thoughtful activities to engage diverse participants in group situations.
- Monitored social interactions to promote positive social experiences for participants and prevent conflicts.
- Promoted result-driven programs, aligning pursuits with overall enrichment goals.
- Recorded feedback from children and parents for integration into future programs and forthcoming activities.
Customer Service Associate
Shervon Jones
2021.07 - 2022.05
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans, and wiping down surfaces.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Education
Bachelor of Arts - Criminal Justice With A Minor in Forensics
SUNY At Albany
Albany, NY05.2026
High School Diploma -
James Madison High School
Brooklyn, NY06.2022
Skills
- Promotional Strategy
- Composure and Emotional Control
- Program Activities
- Facility Operations
- Community Safety
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Customer Complaint Resolution
- Stocking
- Client Needs Assistance
Timeline
Camp Counselor
Bergen Beach Youth Organization
2023.07 - 2023.08
Five Below
Joanne
2022.10 - 2022.12
Front Desk Associate
SYEP- BKLA
2022.07 - 2022.08
Customer Service Associate
Shervon Jones
2021.07 - 2022.05
SYEP Employee
CCM( Community Counseling And Mediation)
2020.07 - 2022.08
Bachelor of Arts - Criminal Justice With A Minor in Forensics
SUNY At Albany
High School Diploma -
James Madison High School
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