Kyra Mcduffie
Columbia,SC
Summary
Reliable , dedicated
Overview
3
3
years of professional experience
Work History
Sales Agent
Tmobile
11.2021 - 01.2024
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
Call Center Representative
Teleperformance USA
02.2022 - 10.2023
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Data Entry Clerk
Blue Cross And Blue Shield
04.2021 - 06.2022
- Sorted documents and maintained organized filing process.
- Followed established procedures to enter and process data correctly.
- Fast typing
Education
High School Diploma -
Eau Claire High School
Columbia, SC06.2020
Skills
- Strategy Development
- Customer Service
- Paperwork Processing
- Client Relations
Timeline
Call Center Representative
Teleperformance USA
02.2022 - 10.2023
Sales Agent
Tmobile
11.2021 - 01.2024
Data Entry Clerk
Blue Cross And Blue Shield
04.2021 - 06.2022
High School Diploma -
Eau Claire High School