KYRA MCLENDON

• Reviewed new files to determine current status of claim and to develop plan of action.
• Escalated files with significant indemnity exposure to supervisor for further investigation.
• Posted payments to accounts and maintained record
• Calculated adjustments, premiums, and refunds.
• Utilized appropriate cost containment techniques to reduce overall claim and consumer costs.
• Modeled exceptional customer service skills and appropriate diagnostic sales techniques to team members.
• Addressed average of 127 customer inquiries and complaints each week.
• Maintained strong knowledge of basic automotive terminology to better understand services and procedures.
• Presented insurance options to customers in order to close sales on new policies.

• Provide pleasurable experience while welcoming guests, placing their orders, keeping dining area tidy and preparing cooked food and frozen custard treats.
• Mentored new hires, resulting in stronger staff development and increased productivity.
• Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
• Completed inventory counts and ordered merchandise.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Mentored new team members on POS system operation, customer service strategies and sales goals.
• Identified and solved internal problems related to employee turnover by revamping training approaches.

• Responsible for planning and conducting events and help to build the brand of the restaurant.
• Communicate effectively with our Operations Department and partner together as one cohesive team to accomplish marketing objectives.
• Create new marketing materials to add uniqueness to our specific restaurant location's brand while ensuring all catering orders are executed with perfection.
• Developed strong cooperative relationships with coworkers and managers.
• Operated register to process payments and collect cash payment for order totals.
• Pursued learning opportunities to advance knowledge and take on leadership position.
• Participated in cross-functional team-building activities.
• Created appealing displays for routine arrangements and special promotions.
• Kept work areas clean, organized and safe to promote efficiency and team safety.
• Contributed to team success by completing jobs quickly and accurately

• Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
• Answered customer questions about hours, seating and menu information.
• Supported servers, food runners and bussers with keeping dining area ready for every guest.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Monitored seating area and checked restrooms regularly to keep spotless.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

• Tri Sigma Member
• Elected to Treasurer for Tri Sigma in 2020
• 3.6 GPA

2020 Student Council, 2019-2020 Café Manager. 2019-2020

• Honor Roll: 2018-2020
• Presidential Scholarship Recipient
• Relevant Coursework: Co-op (Learning how to perform efficiently in any work environment)
• 3.9 GPA
• Ranked in Top 4.7% of class
• Extracurricular Activities: Art Contest

• Honor Roll Aug 2015-Dec. 2017
• Awarded Youngest to Complete Entrepreneurship Program in 2015
• 4.0 GPA
• Extracurricular Activities: Cheerleading Captain, Lacrosse Team Manger and Player, and Strength Training Coach.
• Elected to president for Student Council in 2015