KYRA MOORE
Jacksonville,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Makeup Advisor
Ulta
12.2022 - Current
- Prepared skin for makeup application by cleaning, moisturizing and priming.
- Demonstrated and explained use of different beauty products to educate customers.
- Assessed customer skin tone and complexion to determine appropriate products and materials to use.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
Driver
Southeast Toyota Distributors
02.2022 - Current
- Checked vehicle after shift for damage.
- Health Check vehicles to ensure all codes are cleared from the car to be shipped off
- PDS: Maroney Certification, Right Side Certification
- Side Door Certification; checking the damages on cars that drivers have marked, P-codes
Cashier Team Lead
Dunkin' Donuts
05.2021 - 01.2022
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Restocked and organized merchandise in front lanes.
- Increased customer loyalty and retention.
- Helped management develop employee improvement plans and motivate team members to continually improve.
Technical Support Representative
Apple
01.2021 - 12.2021
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Translated complex technical issues into digestible language for non-technical users.
- Researched product and issue resolution tactics to address customer concerns.
WAREHOUSE ASSOCIATE
AMAZON
01.2020 - 01.2021
- Picked and prepared numerous daily shipments in large warehouse environment to facilitate customer order fulfillment
- Counted and stocked different types of merchandise to comply with inventory control tag requirements
- Packed and labeled merchandise to prepare for loading and shipment to customers
- Utilized pallet jacks to move items to and from different warehouse locations.
CASHIER
WINN DIXIE
06.2020 - 12.2020
- Assisted with purchases, locating items and signing up for rewards programs
- Wrapped items and bagged purchases properly to prevent merchandise breakage
- Operated cash register, collected payments and provided accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness
- Learned roles of other departments to provide coverage and keep store operational.
Education
HIGHSCHOOL DIPLOMA - FOR ADVANCED STUDIES
05.2020
Skills
- POS Terminal Operation
- Detailed Instruction
- Minute Taking
- Project Management Abilities
- Multi-Line Telephone Operation
- Cycle Counts
- Adaptable and Flexible
- Passenger Support
- Personnel Engagement
Timeline
Makeup Advisor
Ulta
12.2022 - Current
Driver
Southeast Toyota Distributors
02.2022 - Current
Cashier Team Lead
Dunkin' Donuts
05.2021 - 01.2022
Technical Support Representative
Apple
01.2021 - 12.2021
CASHIER
WINN DIXIE
06.2020 - 12.2020
WAREHOUSE ASSOCIATE
AMAZON
01.2020 - 01.2021
HIGHSCHOOL DIPLOMA - FOR ADVANCED STUDIES
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