Kyra Royal
NC
Summary
A creative support professional with a record of increased responsibility. Proficient in prioritizing and completing tasks in a timely manner, exemplary customer service. A team player who is attentive to detail and able to work in a fast-paced environment. Safety-focused individual possessing outstanding driving record. Proactive, reliable, and dedicated to cost-effective transportation of goods and materials. Excellent record of punctuality and work ethic.
Overview
6
6
years of professional experience
Work History
DRIVER LICESCE EXAMINER I
DEPARTMENT OF TRANSPORTATION
11.2022 - Current
- Ability to maintain sufficient and acceptable security clearances
- Routinely disseminate policies, procedures and /or laws associated with obtaining a driving credential or state issued identification card, evaluate validity of documents presented by US and non-US citizens to determine if requested service can be made administered.
- Employ acute observation skills while accompanying new drivers on behind the wheel road test, assessing their ability to safely operate a motor vehicle.
- Followed all relevant traffic laws and safety regulations.
- Compose clear and concise comments for every customer interaction, documenting the reason fro and/or outcome of visit.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
ADMINISTRATIVE ASSOCIATE II
DEPARTMENT OF PUBLIC SAFETY PROBATION AND PAROLE
12.2019 - 11.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Drafted professional memos, letters, and marketing copy to support business objectives and growth.
- Act upon directives and requests from staff to aid in orderly operation of the unit and the facility
- Managed filing system, entered data and completed other clerical tasks.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
OFFICE PROCESSING ASSISTANT
CUMBERLAND COUNTY DETENTION CENTER
05.2018 - 11.2019
- Responds to inquiries from the public as well as other government agencies
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Prepares and maintains records and computer databases
- Monitored and reported on process performance to verify compliance with established standards.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Prioritized initiatives to increase success rates of strategic projects.
Education
FAYETTEVILLE TECHICAL COLLEGE
02.2020
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FAYETTEVILLE TECHICAL COLLEGE
05.2017
ASSOCIATE OF APPLIED SCIENCE - Medical assistant
MILLER MOTTE COLLEGE
10.2008
Skills
- Employee scheduling management
- Conflict resolution techniques
- Data entry proficiency approximate 45 WPM
- Exemplary communication skills, spoken and written
- Intermediate Level Microsoft 360 Office
- Vehicle Maintenance
- Equipment Operation
- DOT Compliance
- Safety Management
- Traffic Law Observation
- Time Management
- Punctuality
Timeline
DRIVER LICESCE EXAMINER I
DEPARTMENT OF TRANSPORTATION
11.2022 - Current
ADMINISTRATIVE ASSOCIATE II
DEPARTMENT OF PUBLIC SAFETY PROBATION AND PAROLE
12.2019 - 11.2022
OFFICE PROCESSING ASSISTANT
CUMBERLAND COUNTY DETENTION CENTER
05.2018 - 11.2019
FAYETTEVILLE TECHICAL COLLEGE
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FAYETTEVILLE TECHICAL COLLEGE
ASSOCIATE OF APPLIED SCIENCE - Medical assistant
MILLER MOTTE COLLEGE
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