KYRA S HODGES
Dollar Energy Fund
White Oak,PA
24
years of professional experience
Customer service, Income specialist, Contact Center Specialist II, Registration, Health Records/Payments
Work History
Contact Center Specialist II
2 Years 3 Months- Managed customer inquiries regarding utility assistance programs, ensuring accurate information delivery.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
- Handled escalated calls professionally, diffusing tense situations while finding mutually beneficial resolutions for customers involved parties.
- Managed high call volumes while maintaining exceptional service quality and professionalism.
- Utilized CRM software proficiently for managing customer information and tracking case progress efficiently.
- Reduced average call handling time with efficient problem-solving and clear communication skills.
- Contributed to team success by consistently achieving individual performance goals and targets.
Temp CSR Benefits Specialist
1 Month- Benefits annual enrollment
- Assisted with Benefit elections/ Submittance
- Customer service
Patient services rep registration
9 Months- Register new and current patients into hospital
- Send fax, email, scheduling info to department staff
Reception screening technician
1 Year 2 Months- New Donor screening
- Arm check, vitals for donor suitability
- Hematocrit protein check
- Create profiles
- Document donor history
- Body mapping
- Customer service
Medication Technician
2 Years 3 Months- Medication Preparation with administration
- Vitals
- Medication logging
Housekeeper
10 Months- Cleaned all surfaces
- Sanitized bathrooms
- Changed linens
- Removed all trash and refuse
- Prepared patient rooms for new occupants
Personal Care Provider
1 Year 9 Months- Prepared and cooked meals for senior citizen clients
- Bathed and groomed clients
- Handed out medicine to clients
- Light cleaning
- Helped clients in and out of bed
Education
Degree - Business Administration Marketing Management
Attained Degree in Business Administration Marketing Management
Skills
Always attentive to clients/patients
Customer service/ Income specialist/Admin
Screening/creation donor profiles
Vitals
Polite
pleasant and cooperative
Consistently on time and prompt
Learns new skills easily
Gets along well with supervisors and co-workers
CPR/First Aid
Medication Administration
Safe drivers
Diabetes training
Timeline
Contact Center Specialist II
Dollar Energy Fund
04.2024 - CurrentRead More
Temp CSR Benefits Specialist
A-line staffing solutions- Willis towers Watson
10.2023 - 11.2023Read More
Patient services rep registration
UPMC McKeesport emergency department
01.2023 - 10.2023Read More
Reception screening technician
CSL Plasma - Mckeesport, PA
11.2021 - 01.2023Read More
Medication Technician
Lincoln Square assisted living- North Versailles,PA
01.2015 - 04.2017Read More
Housekeeper
UPMC Braddock Hospital - Pittsburgh, PA
02.2008 - 12.2008Read More
Personal Care Provider
RAH Staffing - Forest Hills, PA
03.2002 - 12.2003Read More
IMBC
Degree from Business Administration Marketing Management
Read More