Kyra Soto
Richmond,KY
Overview
3
3
years of professional experience
1
1
Certification
Work History
Animal Services
Lexington-Fayette Animal Care & Control
Lexington
04.2023 - Current
- Animal Services is under the umbrella of Lexington Fayette Animal Care & Control
- The department deals with customers about 75% of the time so quality customer service is a requirement
- We take care of processing strays, surrenders, animals we are trying to reunite with owners and issue vaccinations
- As many different people come through the door you learn how to read people so you can anticipate any situation
- It is a high-stress job that requires a person to follow directions, take corrections, deal with a variety of different emotions and personalities and keep a level head.
CSR II; Code Compliance
Fort Worth Animal Care & Control
Fort Worth
02.2022 - 03.2023
- As a CSR I would handle adoptions, surrenders, fosters, rescues, and process stray cats and dogs
- I would help vet techs, shelter techs, as well as fosters and some rescues throughout my work day
- I have to run closeouts, open cash drawers, handle checks, and credit cards, and prepare drops for EOD
- This position was considered a promotion from the position I had started with at the city of Fort Worth.
Shelter Technician
Fort Worth Animal Care & Control
Fort Worth
06.2021 - 02.2022
- Every morning working with around 50 dogs in every pod
- Clean kennels, change bedding, feed, water, take them out and help customers
- This is done along with keeping rotation throughout the day to ensure proper play time outside
- Other tasks include but are not limited to helping where we are short, working overtime, and speaking with the public who have questions, or interest in adoptions.
Education
Bachelors - General Studies
01.2024
Minor: Geology
General -
05.2006
Graduated high school in 2006, overall GPA 3.78.
Skills
- Microsoft-Word
- Excel
- Powerpoint
- Proficient typing skills
- Excellent interpersonal skills
- Customer Service oriented
- Client Relationship Building
- Computer Skills
- Data Entry
- Customer Service
Accomplishments
New Hire Ambassador
Employee of the quarter at the end of 2023
Languages
Spanish (basic conversation)
Limited
Awards
Awarded "Employee of the Quarter" at Lexington Animal Control
Activities
Part of the Long Stay Task Force
Affiliations
I am the New Hire Ambassador for Animal Services and take care of new hires and the onboarding process.
I am the Animal Services Department representative in Long-Stay Task Force which focuses on dog that are in the Lexington Humane Society more that 100 days.
Also was part of what is called the CSEPP team which stands for Chemical Stockpile Emergency Stockpile Preparedness Program. This was a team of different departments coming together and "in case of a gas leask"
Certification
- CPR Certified
- First Aid
Timeline
Animal Services - Lexington-Fayette Animal Care & Control
04.2023 - Current
CSR II; Code Compliance - Fort Worth Animal Care & Control
02.2022 - 03.2023
Shelter Technician - Fort Worth Animal Care & Control
06.2021 - 02.2022
Eastern Kentucky University - Bachelors, General Studies
Model Laboratory High School - General,
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