April Towns
Bowdon,GA
Summary
Detail-oriented healthcare professional with over 16 years of industry experience. Known for strong communication skills, skilled in streamlining workflows and effectively communicating with colleagues, patients, and staff. Adheres to policies, procedures, and guidelines to uphold consistent quality standards. Committed to maintaining patient privacy and confidentiality while demonstrating empathy in all interactions.
Overview
13
13
years of professional experience
Work History
Customer Service Representative II
Navitus Health Solutions
02.2023 - 04.2025
- Delivered clear and effective communication to patients.
- Managed multiple system channels simultaneously.
- Assisted with prior authorizations
- Executed successful problem-solving strategies.
Registered Medical Assistant / Remote Patient Care
Medsien Inc
06.2020 - 02.2023
- Managed inbound and outbound calls to ensure seamless communication.
- Coordinated prescription calls and tracked vital signs for patient care.
- Communicated updates to physician in daily through Slack.
- Transferred information to physician while maintaining confidentiality.
Registered Medical Assistant
Woodstock Pediatric
12.2019 - 02.2020
- Delivered medical attention to young patients.
- Conducted tests and supported clinical operations.
- Handled incoming phone calls to provide timely communication.
- Handled sensitive data with efficient time management.
Floor Nurse
Buchanan Medical
03.2014 - 01.2020
- Managed referral follow-ups and processed medication refill requests.
- Monitored vital signs, administered injections, and performed blood draws.
- Completed daily documentation using physician notes.
Registered Medical Assistant
Community Medical Center
05.2012 - 03.2014
- Facilitated effective call handling.
- Conducted routine tests, took vital signs, and administered injections.
- Enhanced operational effectiveness by refining inventory processes.
Education
Diploma - Medical Assistant
Everest Institute of Marietta
MariettaAssociate of Science Degree - Healthcare Management
Ultimate Medical Academy
Clearwater, FL11.2022
Skills
- Organizational Improvements
- Interpersonal Professional Communications
- Healthcare Ethics
- HIPAA Compliance
- Appointment Scheduling
- Medical Terminology
- Communication Plateform- Zoom
- Communication Plateform - Slack
- Microsoft-Word
- Communication Platform - MSTeams
- Microsoft- Outlook
- Microsoft- Excel
- Typing Speed 40wpm
- Medical Terminology
Key Qualifications
- Human Resource Management
- Organizational Improvements
- Interpersonal Professional Communications
- Business Operations
- Practice Structure, Leadership & Management
- Medical Administrative Procedures
- Healthcare Ethics
- HIPAA Compliance
- Accounting
- Payroll
- Appointment Scheduling
- Medical Terminology
- Insurance Verification
- CMS 1500
- Processing Co-Payments
- UB-04
- Medical Records Management
- Insurance Billing Procedures
- Insurance Claim Cycle
- Health Records Management
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
Timeline
Customer Service Representative II
Navitus Health Solutions
02.2023 - 04.2025
Registered Medical Assistant / Remote Patient Care
Medsien Inc
06.2020 - 02.2023
Registered Medical Assistant
Woodstock Pediatric
12.2019 - 02.2020
Floor Nurse
Buchanan Medical
03.2014 - 01.2020
Registered Medical Assistant
Community Medical Center
05.2012 - 03.2014
Diploma - Medical Assistant
Everest Institute of Marietta
Associate of Science Degree - Healthcare Management
Ultimate Medical Academy
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