Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kyra Thrash

Shreveport,LA

Summary

Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

6
6
years of professional experience

Work History

IT Technician

Pearl Interactive Network
Columbus, OH
09.2022 - 12.2023
  • Enhanced customer satisfaction by resolving technical issues in a timely and efficient manner.
  • Streamlined help desk processes for increased productivity and improved response times.
  • Balanced competing priorities effectively while managing multiple tasks simultaneously within deadline-driven environments.
  • Implemented preventative measures that reduced recurring technical issues faced by users, increasing overall efficiency levels.
  • Assisted with updating technical support best practices for use by team.
  • Provided on-call support for critical issues.
  • Configured hardware and granted system permissions to new employees.

IT Technician

Everise
Plantation, FL
05.2020 - 06.2022
  • Improved network efficiency by optimizing configurations and implementing necessary updates.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Offered assistance in implementing and developing training programs.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.

Customer Service Representative

NexRep
Portland, ME
04.2019 - 06.2020
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Healthcare Customer Service Representative

United Healthcare
Shreveport, LA
03.2018 - 04.2019
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Boosted customer retention by promptly handling complaints and providing appropriate solutions.
  • Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.
  • Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.

Education

GED -

Northwest Louisiana Technical College
Shreveport, LA
04.2017

Skills

  • Application Installations
  • Debugging
  • Desktop Technical Support
  • Hardware Installation
  • Appointment Scheduling
  • Complaint Resolution
  • Account Updating
  • Call Management
  • Computer Proficiency
  • CRM System Proficiency
  • Technical Support
  • Problem Resolution
  • Critical Thinking
  • Active Listening

Timeline

IT Technician

Pearl Interactive Network
09.2022 - 12.2023

IT Technician

Everise
05.2020 - 06.2022

Customer Service Representative

NexRep
04.2019 - 06.2020

Healthcare Customer Service Representative

United Healthcare
03.2018 - 04.2019

GED -

Northwest Louisiana Technical College
Kyra Thrash