KYRA VASS
Chicago
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Illinois Eye Institute
Chicago
04.2023 - Current
- Promoted to Surgical Coordinator, overseeing patient care processes.
- Verified insurance for over 350 patients monthly, ensuring coverage accuracy.
- Scheduled follow-up appointments across all departments to enhance patient continuity.
- Performed data entry of protected health information.
- Developed new strategies to improve organization and operational efficiency.
Optometric Technician and Lab Manager
Big City Optical
Chicago
04.2023 - 10.2024
- Conducted remote eye exams across 17 locations, relaying results to optometrists.
- Implemented outreach initiatives, including cold calling and community events, to expand patient base.
- Managed administrative tasks, such as insurance processing and scheduling, to enhance operational efficiency.
- Operated lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient data and exam findings into electronic medical records for accurate record-keeping.
Lead Technician
Walmart Health
Chicago
11.2020 - 03.2023
- Managed largest and fastest-growing Walmart Health location in U.S., achieving top billing status.
- Delivered 96% customer satisfaction rating, ranking #1 in America for service excellence.
- Collaborated with corporate leadership to develop strategies for operational improvements and growth initiatives.
- Led community engagement efforts, driving new customer acquisition and retention strategies.
- Recognized by corporate leadership for exemplary teamwork and outstanding performance.
Customer Service Representative/Optician
Walmart
Batavia
04.2020 - 11.2020
- Resolved customer complaints with empathy, fostering loyalty and repeat business.
- Implemented organizational techniques that boosted operational efficiency.
- Managed high-stress situations effectively, maintaining professionalism during conflicts.
- Provided exemplary customer service by promptly addressing issues and inquiries.
Education
B.S. - Health Care Administration, Health Information Management, Healthcare Policy, Healthcare Management
Purdue University Global
West Lafayette, IN11-2023
Skills
- Accurate record keeping
- Patient charting
- Clinic and office management
- Customer service excellence
- Cost control and budgeting
- Community outreach initiatives
- Customer recruitment strategies
- Insurance management and billing
- Quality improvement processes
- Healthcare systems knowledge
- Epic, Athena, Eyefinity, NextGen EHR expertise
References
References available upon request
Timeline
Customer Service Associate
Illinois Eye Institute
04.2023 - Current
Optometric Technician and Lab Manager
Big City Optical
04.2023 - 10.2024
Lead Technician
Walmart Health
11.2020 - 03.2023
Customer Service Representative/Optician
Walmart
04.2020 - 11.2020
B.S. - Health Care Administration, Health Information Management, Healthcare Policy, Healthcare Management
Purdue University Global