Overview
Work History
Education
Skills
References
Timeline
Generic

KYRA VASS

Chicago

Overview

5
5
years of professional experience

Work History

Customer Service Associate

Illinois Eye Institute
Chicago
04.2023 - Current
  • Promoted to Surgical Coordinator, overseeing patient care processes.
  • Verified insurance for over 350 patients monthly, ensuring coverage accuracy.
  • Scheduled follow-up appointments across all departments to enhance patient continuity.
  • Performed data entry of protected health information.
  • Developed new strategies to improve organization and operational efficiency.

Optometric Technician and Lab Manager

Big City Optical
Chicago
04.2023 - 10.2024
  • Conducted remote eye exams across 17 locations, relaying results to optometrists.
  • Implemented outreach initiatives, including cold calling and community events, to expand patient base.
  • Managed administrative tasks, such as insurance processing and scheduling, to enhance operational efficiency.
  • Operated lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
  • Input patient data and exam findings into electronic medical records for accurate record-keeping.

Lead Technician

Walmart Health
Chicago
11.2020 - 03.2023
  • Managed largest and fastest-growing Walmart Health location in U.S., achieving top billing status.
  • Delivered 96% customer satisfaction rating, ranking #1 in America for service excellence.
  • Collaborated with corporate leadership to develop strategies for operational improvements and growth initiatives.
  • Led community engagement efforts, driving new customer acquisition and retention strategies.
  • Recognized by corporate leadership for exemplary teamwork and outstanding performance.

Customer Service Representative/Optician

Walmart
Batavia
04.2020 - 11.2020
  • Resolved customer complaints with empathy, fostering loyalty and repeat business.
  • Implemented organizational techniques that boosted operational efficiency.
  • Managed high-stress situations effectively, maintaining professionalism during conflicts.
  • Provided exemplary customer service by promptly addressing issues and inquiries.

Education

B.S. - Health Care Administration, Health Information Management, Healthcare Policy, Healthcare Management

Purdue University Global
West Lafayette, IN
11-2023

Skills

  • Accurate record keeping
  • Patient charting
  • Clinic and office management
  • Customer service excellence
  • Cost control and budgeting
  • Community outreach initiatives
  • Customer recruitment strategies
  • Insurance management and billing
  • Quality improvement processes
  • Healthcare systems knowledge
  • Epic, Athena, Eyefinity, NextGen EHR expertise

References

References available upon request

Timeline

Customer Service Associate

Illinois Eye Institute
04.2023 - Current

Optometric Technician and Lab Manager

Big City Optical
04.2023 - 10.2024

Lead Technician

Walmart Health
11.2020 - 03.2023

Customer Service Representative/Optician

Walmart
04.2020 - 11.2020

B.S. - Health Care Administration, Health Information Management, Healthcare Policy, Healthcare Management

Purdue University Global

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KYRA VASS