Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kyra Walker

Okinawa ,MA

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

8
8
years of professional experience

Work History

Nanny

Personal Employer
06.2023 - 06.2024
  • Assisted with light housekeeping duties as well as running errands.
  • Prepared meals and snacks for children based on dietary guidelines.
  • Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
  • Supported children in play activities, meals, and snacks, hygiene and socialization.
  • Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
  • Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
  • Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
  • Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Engaged with children on age-appropriate level.
  • Promoted intellectual development through reading, storytelling, and engaging educational activities.
  • Administered basic first-aid and medication in emergency situations.

Child Caregiver

YMCA of San Diego County
12.2021 - 07.2022
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Ensured child safety through diligent supervision and adherence to established protocols.
  • Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Created a safe environment through routine inspections of play areas, toys, and equipment for potential hazards.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Managed behavioral issues effectively by implementing positive reinforcement strategies and setting clear expectations.
  • Implemented creative problem-solving techniques to address challenges faced while caring for multiple children simultaneously.
  • Supported cognitive development with age-appropriate learning materials and engaging educational games.
  • Developed fine motor skills with hands-on activities such as arts and crafts or puzzles.
  • Improved communication skills by engaging children in age-appropriate conversations and active listening.
  • Enhanced children's social skills by organizing group activities and promoting teamwork.

Child Care Center Teacher

ASYMCA
12.2020 - 09.2021
  • Introduced new teaching methods such as project-based learning, resulting in increased student engagement and motivation.
  • Increased student collaboration by developing group projects and team-building activities.
  • Organized field trips to enhance the learning experience, connecting classroom lessons to real-world examples.
  • Contributed to ongoing professional development by attending workshops and conferences related to early childhood education trends and research findings.
  • Participated in annual evaluations, using feedback to refine teaching approach and improve overall effectiveness in the classroom.
  • Enhanced parent-teacher communication by providing regular updates on student progress and organizing conferences.
  • Improved overall classroom management, enforcing consistent rules and consequences for behavior.
  • Continuously assessed student understanding with formative assessments, adjusting instruction as needed to ensure mastery of content.
  • Supported special needs students'' learning through tailored lesson plans and individualized attention.
  • Served as a mentor for new teachers, offering guidance and support during their transition into the profession.

Child Development Associate

MCCS Camp Pendleton
07.2019 - 01.2020
  • Prepared children for success in classroom settings through encouragement and exploration of learning activities.
  • Constructed age-appropriate goals and outcomes to assist children with special needs and developmental delays.
  • Communicated respectfully and thoughtfully with parents and guardians by remaining sensitive to different families' cultures, values and needs.
  • Conducted child health, sensory and behavioral screenings and prepared observation results.
  • Observed children to recognize and maintain strong awareness of developmental progress.
  • Used [Software] to compile, maintain and file all records and documents.
  • Managed classroom behavior effectively, promoting respect and inclusion among children.

Customer Service Representative

Davids Bridal
08.2018 - 07.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

Customer Service Cashier

Target
08.2016 - 12.2016
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Answered product questions using knowledge of sales and store promotions.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Redeemed coupons to discount purchases.

Education

No Degree - Bachelor of Science in Elementary Education

Grand Canyon University
Phoenix, AZ
12-2027

High School Diploma -

Pacific View Charter School
Oceanside
05-2017

Skills

  • Friendly
  • Reliability and trustworthiness
  • Approachable
  • Schedule management
  • Infant care experience
  • Cheerful and energetic
  • Childcare
  • Cleaning and sanitation
  • Active listener
  • Valid Driver's license
  • Activity planning
  • Child development
  • Early childhood development
  • First aid certified
  • Safety awareness
  • Child supervision
  • Outdoor activities
  • Behavior management techniques
  • Reliable transportation
  • First aid
  • Effective team leader
  • Housekeeping abilities
  • Complex Problem-solving
  • Family support
  • Language skills
  • Educational support
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Microsoft Excel
  • Payment processing
  • Client relations
  • Customer satisfaction measurement
  • Call center operations
  • Microsoft outlook
  • Scheduling
  • Product knowledge
  • Paperwork processing
  • Team development
  • Documentation
  • Administrative support
  • Microsoft PowerPoint
  • Customer relationship management (CRM)
  • Prioritization
  • Staff training
  • Building rapport
  • Technical support
  • Quality control
  • Clerical support
  • Filing
  • Product sales
  • Coordination
  • Sales expertise
  • Order fulfillment
  • Store maintenance
  • Service upselling
  • Staff education and training
  • Retail store support
  • Stock management
  • Sales closing
  • CRM software
  • Consultative sales
  • Credit adjustments
  • Report generation
  • Lead generation

Timeline

Nanny

Personal Employer
06.2023 - 06.2024

Child Caregiver

YMCA of San Diego County
12.2021 - 07.2022

Child Care Center Teacher

ASYMCA
12.2020 - 09.2021

Child Development Associate

MCCS Camp Pendleton
07.2019 - 01.2020

Customer Service Representative

Davids Bridal
08.2018 - 07.2019

Customer Service Cashier

Target
08.2016 - 12.2016

No Degree - Bachelor of Science in Elementary Education

Grand Canyon University

High School Diploma -

Pacific View Charter School

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