Kyra Zelaya-Mayo
Marshall,MO
Summary
Highly motivated self-starter with strong leadership, organizational, oral and written communication skills. I am able to assimilate easily to the most diverse work environments and can work as a member of a team or independently based on the demands of my role. I work efficiently and effectively to provide a high level of customer service and pride myself on my problem-solving abilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Line Chef
TaDa! Catering
08.2021 - 10.2023
- Demonstrated and modeled positive and professional communication with customers and team members, resulting in engaged co-workers and satisfied and loyal customers.
- Communicated effectively with other kitchen personnel to coordinate meal preparation activities.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted customers in resolving time-related queries and issues.
- Inspected supplies, equipment, or work areas to ensure conformance to established standards.
Direct Care, Paraprofessional
The Great Circle (Tom Butterfield Campus)
06.2019 - 08.2021
- Responsible for building a trusting and supportive therapeutic relationships with all of our clients as well as a commitment to being aware of ongoing developments and concerns of the children in their care
- Utilize superb multitasking skills in order to meet individual needs in a fast paced, minimally supervised environment
- Other duties include: Utilized crisis intervention using Safe Crisis Management techniques, Follow HIPAA regulations always, regarding client information, Work collaboratively with other departments to ensure a high level of customer service, Teach and facilitate growth of inner control through choices and decision making in youth, Responsible for the supervision and guidance of clients in a behavioral health residential facility, Administered medications, and performed emergency measures., Computer proficient
- Daily reporting on various computer programs., Skilled at managing groups of various ages and assessing child behavior, needs, and health to determine appropriate teaching style and action.
Customer Experience Representative
Stericycle
01.2019 - 06.2019
- Responsible for providing timely responses to customer needs and inquiries
- Maintains excellent communication skills written and verbally
- Other duties include: Maintains customer relationships by handling questions and concerns with empathy, accuracy, and professionalism, Ability to handle complex and demanding situations tactfully when dealing with customers, Establishing standards and with specific attention to style, tone, and manner of communication, Proven ability to prioritize, Demonstrates excellent multitasking, organizational skills, and attention to detail.
Caregiver
First Light Home Care
01.2018 - 10.2018
- Responsible for visiting client's home to assist with activities of daily living
- Maintain a friendly and organized work environment
- Other duties include: Answer a multi-line telephone system in a polite, upbeat and friendly manner., Answer phones and take messages, Assistance with grooming and bathing, Light housekeeping tasks and meal preparation, Assist in any other area needed: mailing invoices, filing, cleaning/organizing
Direct Care Staff
Common Good Natural Living
08.2015 - 12.2017
- Responded and performed direct patient care aimed to increase clients independence
- Being able to provide guidance and leadership to clients and complete all required tasks
- Other duties include: Ensures the safety, security and well-being of clients, Understand federal and state requirements regarding client confidentiality and the principles of maintaining protected health information, Maintains a safe and therapeutic environment
Education
High School Diploma -
North High School
06.2011
Skills
- Outstanding ability to communicate effectively
- Ability to organize and prioritize work
- Proficient in Microsoft Word, Power Point and Excel
- Analytical Thinking
- Exceptional at finding solutions in high stress situations
- Excellent Interpersonal Skills- Reliable, Motivator, Encourager, and Ethical
Telephone
(660) 525-8781
Certification
- CPR Certified
- Medication Management
- First Aide Certified
- Safety Crisis Management
- Paraprofessional
Timeline
Line Chef
TaDa! Catering
08.2021 - 10.2023
Direct Care, Paraprofessional
The Great Circle (Tom Butterfield Campus)
06.2019 - 08.2021
Customer Experience Representative
Stericycle
01.2019 - 06.2019
Caregiver
First Light Home Care
01.2018 - 10.2018
Direct Care Staff
Common Good Natural Living
08.2015 - 12.2017
High School Diploma -
North High School
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