Kyrah Carpenter
Austin,TX
Summary
HR Manager with expertise in compliance management and employee relations. Proven ability to develop policies and foster a positive workplace culture. Committed to enhancing employee engagement and workforce planning.
Overview
6
6
years of professional experience
Work History
HR Manager
Windsor Nursing and Rehabilitation Center of Duval
Austin, Texas
06.2025 - Current
- Developed employee handbooks for compliance with healthcare regulations.
- Facilitated onboarding sessions for new staff to ensure smooth integration.
- Managed employee relations to resolve conflicts and improve workplace culture.
- Maintained HR records in compliance with healthcare privacy standards.
- Collaborated with management on staffing needs and workforce planning initiatives.
Assistant Business Office Manager
Windsor Nursing and Rehabilitation Center of Duval
Austin, Texas
06.2024 - 06.2025
- Managed daily office operations and ensured compliance with healthcare regulations.
- Supported billing and coding procedures to maintain accurate financial records.
- Communicated effectively with staff, patients, and families regarding inquiries and concerns.
- Organized staff schedules to ensure adequate coverage across all departments.
- Facilitated training sessions for new staff on office policies and procedures.
- Collaborated with management to implement improvements in administrative workflows.
Receptionist
Windsor Nursing and Rehabilitation Center of Duval
Austin, Texas
03.2024 - 06.2024
- Greeted visitors and residents with a warm and friendly demeanor.
- Managed phone calls and directed inquiries to appropriate staff members.
- Maintained an organized reception area, ensuring cleanliness and professionalism.
- Assisted in updating resident information in the electronic health records system.
- Provided administrative support by filing documents and managing office supplies.
- Collaborated with healthcare team to facilitate smooth communication between departments.
- Handled incoming mail and packages, distributing them promptly to recipients.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
Print Specialist
RateGenius
Austin, Texas
04.2021 - 09.2023
- Managed print production schedules to ensure timely delivery of materials.
- Operated and maintained advanced printing equipment for optimal performance.
- Reviewed print specifications to confirm alignment with customer requirements.
- Trained new staff on print processes and equipment operation standards.
- Implemented quality control measures to enhance printing accuracy and consistency.
- Reviewed proofs closely for errors or defects in order to guarantee highest quality standards are met.
Customer Service Representative
RateGenius
Austin, Texas
10.2020 - 04.2021
- Resolved customer complaints through effective communication and problem-solving skills.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with inquiries about auto insurance and loan options.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided detailed information on RateGenius products and services to clients.
- Educated customers on the benefits of various financing solutions available.
- Followed up with clients to ensure satisfaction with service received at RateGenius.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Hutto High School
Hutto, TX05-2018
Skills
- HR compliance
- Policy writing
- Recruitment strategies
- Workforce planning
- Performance management
- Conflict resolution
- Employee training
Timeline
HR Manager
Windsor Nursing and Rehabilitation Center of Duval
06.2025 - Current
Assistant Business Office Manager
Windsor Nursing and Rehabilitation Center of Duval
06.2024 - 06.2025
Receptionist
Windsor Nursing and Rehabilitation Center of Duval
03.2024 - 06.2024
Print Specialist
RateGenius
04.2021 - 09.2023
Customer Service Representative
RateGenius
10.2020 - 04.2021
High School Diploma -
Hutto High School