Kyrah Garrett
Farmington Hills,MI
Overview
9
9
years of professional experience
Work History
Substitute Teacher
Detroit Public School Community District
2025.10 - Current
- Manages classroom behavior to create a positive learning environment.
- Collaborates with teachers to support lesson plans and instructional goals.
- Implements school policies and procedures in the classroom.
- Organizes lesson plans and activities for students.
Server
Buddy's Pizza
2018.07 - Current
- De-escalates problematic customer concerns, maintaining a calm, friendly demeanor.
- Remains calm and poised during busy periods, promoting great customer service to guests.
- Answer customers' questions, and provide information on procedures or policies.
- Answer guests' questions regarding the menu, food and beverage preparation, recipe ingredients, and allergens.
- Communicates with kitchen staff frequently to stay up to date on supply availability and potential customer wait times.
- Completes opening and closing checklists to facilitate smooth restaurant operations.
- Learn the roles of other departments to provide coverage and keep the store operational.
- Provides outstanding service to new and long-standing customers by attending closely to concerns, and developing solutions.
- Train new employees on procedures and policies to maximize team performance.
Clerk I
36th District Court
2025.03 - 2025.10
- Made copies of relevant documents for distribution to attorneys, and other parties involved in a case.
- Answered phone calls from members of the public regarding inquiries about upcoming hearings or trials.
- Coordinated with attorneys, judges, clerks of court, and other personnel to ensure the smooth running of court proceedings.
- Provided administrative support to the court staff by preparing and filing legal documents.
- Utilized court management software to track cases and generate reports.
- Facilitated communication between the court and involved parties for case updates.
Operations Specialist
United Wholesale Mortgage
2022.01 - 2024.09
- Handled confidential information in a discreet manner.
- Mentored and coached newly hired employees in their roles and responsibilities.
- Verified the income of the borrower and gathered credit information.
- Adhered to federal and state compliance guidelines regarding retail mortgage lending.
- Maintained detailed documentation of meetings, and effectively communicated essential information to leadership and team members.
- Produced high-quality written communication materials quickly and accurately.
- Executed special objectives and projects in response to executive team and board member requests.
- Provided administrative support to the executive team in a timely manner.
- Supported colleagues by providing assistance with day-to-day activities.
- Monitored deadlines throughout the organization to ensure the timely completion of tasks.
SALES ASSOCIATE
Bon-Ton
2017.07 - 2018.04
- Kept areas neat while working, and returned items to correct locations following demonstrations.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Assisted teammates with sales processing tasks to meet daily sales goals.
- Built trusting relationships with customers by making personal connections.
- Helped customers find specific products, answered questions, and offered product advice.
- Trained new team members in cash register operation, stock procedures, and customer service.
- Worked with fellow sales team members to achieve group targets.
Education
Bachelor of Arts - Criminal Justice
Oakland University
Rochester, MI12 2024
Completed Coursework Towards Criminal Justice -
Oakland Community College
Farmington Hills, MI2020
High School Diploma -
Harrison High School
Farmington Hills, MI2019
Skills
Time management
Strong organization
Multitasking capacity
Attention to detail
Verbal communication
Problem resolution
Affiliations
• Church Jurisdictional Youth Leadership
• Sunday School Facilitator
• Media Team Member
• Youth Choir Member
• Volunteer, Food Distribution Ministry
• Sunday School Facilitator
• Media Team Member
• Youth Choir Member
• Volunteer, Food Distribution Ministry
Accomplishments
- Outstanding Executive Board Member
- Employee of The Month
Education and Training
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Timeline
Substitute Teacher
Detroit Public School Community District
2025.10 - Current
Clerk I
36th District Court
2025.03 - 2025.10
Operations Specialist
United Wholesale Mortgage
2022.01 - 2024.09
Server
Buddy's Pizza
2018.07 - Current
SALES ASSOCIATE
Bon-Ton
2017.07 - 2018.04
Bachelor of Arts - Criminal Justice
Oakland University
Completed Coursework Towards Criminal Justice -
Oakland Community College
High School Diploma -
Harrison High School