Kyrah Haugabook
Jacksonville,FL
Summary
Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service. Background in health insurance, property and casualty, medications, and patient care.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreens
11.2023 - Current
- Processed prescription transfer requests from competitors
- Checked medications for content, accuracy and completeness of all drug packaging and labeling
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts
- Prepared medication labels with item name and quantity
- Typed prescriptions and entered for review.
Customer Service Senior Representative
Synchrony-Pets Best Insurance
06.2023 - Current
- Provide customer support regarding claim inquires
- Educate policy holders on policy benefits
- Review claims to ensure info on file is substantial enough to process claims
- Reach out to Vets for additional information
- Responds to Email, Chat, and Phone calls.
CNA
Independent Contrator
10.2021 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing
- Checked patient vitals such as temperature, blood pressure and blood sugar levels
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Licensed Sales Agent
Results CX
09.2022 - 06.2023
- Provided coverage option information to assist clients in protecting assets
- Promoted Wellcare products and services using upselling and other sales strategies
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
- Built relationships with customers and community to promote long term business growth
- Worked independently with minimal supervision
- Set and achieved company defined sales goals.
Patient Care Coordinator
Asembia
09.2020 - 10.2021
- Make outbound calls to insurance for pharmacy benefit verification
- Run test claims for medication
- Schedule delivery for patients
- Take inbound patient calls
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
Pharmacy Technician/Shift Leader
Walgreens
10.2018 - 08.2020
- Promoted specific item options to drive sales and achieve add-on purchases
- Trained new employees in cashiering procedures, offering assistance in resolving customer issues
- Scanned customer purchases, supporting transactions to streamline sales process
- Learned roles of other departments to provide coverage and keep store operational.
- Upheld company standards and compliance requirements for operations and cleanliness of all areas
- Conducted one-on-one coaching sessions with team members resulting in reduced lost time and workplace accidents
- Conducted inventory, resolved discrepancies and completed paperwork to keep system accurate and current
- Trained new employees
- Handled safe and tills
- Received warehouse and vendors.
- Processed prescription transfer requests from competitors
- Checked medications for content, accuracy and completeness of all drug packaging and labeling
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts
- Prepared medication labels with item name and quantity
- Typed prescriptions and entered for review.
Education
High School Diploma -
Robert E Lee High School
Jacksonville, FL05.2018
Skills
- Retail sales
- Customer service
- HIPAA
- Strong written and verbal communication
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Problem management
- Fast paced environment
- Sales
- Computer navigation
- Prescription Filling
- Insurance Billing
- Workflow Optimization
- Order Verification
Certification
- Registered Pharmacy Technician
- Certified Nursing Assistant
- Licensed Health Insurance Agent 2-40
- Licensed Genral Lines Agent (Property and Casualty)
- NPN: 20447657 License Number: W892729
- Adjuster-All Lines 6-20
Awards
RAVE Award, 02/01/23, For outstanding achievement and living the fundamental value of "Enable and Empower All Employees"
Timeline
Pharmacy Technician
Walgreens
11.2023 - Current
Customer Service Senior Representative
Synchrony-Pets Best Insurance
06.2023 - Current
Licensed Sales Agent
Results CX
09.2022 - 06.2023
CNA
Independent Contrator
10.2021 - Current
Patient Care Coordinator
Asembia
09.2020 - 10.2021
Pharmacy Technician/Shift Leader
Walgreens
10.2018 - 08.2020
High School Diploma -
Robert E Lee High School
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