Kyrah York
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
Work History
Substance Abuse Counselor
Basecamp Recovery Center LLC
2023.05 - 2023.09
- Experience with ASAM.
- Monitored client progress to make necessary adjustments for client success.
- Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
- Provided counseling and support to clients with drug and alcohol abuse issues.
- Kept accurate and detailed records to track and document client progress.
Substance Abuse Counselor/ Receptionist
Buckeye health
2020.06 - 2023.01
- I also work in front answering calls doing medical records
- Provided counseling and support to clients with drug and alcohol abuse issues.
- Monitored client progress to make necessary adjustments for client success.
- Scheduling appointments for two doctors
- Taking co pays and rescheduling
- I also verify insurance for new patients
- This was a family medicine office
- Medical terminology, medications, calling pharmacies
- Prior authorization.
- Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
- Kept accurate and detailed records to track and document client progress.
Patient Service Representative
NovaCare Rehabilitation
2019.06 - 2020.05
- Working in a physical therapist office setting Everyday agenda is answering phone calls call referrals everyday to getpatients to come in
- Verifying insurance, paper work , scanning , faxing medical records etc.
- I love seeing our patientsleave feeling like a whole new person.
Sales Associate
Macy's
2014.08 - 2019.12
- Cleaning dressing rooms
- Managed returns, exchanges and refunds in accordance with store policy.
- Cash Handling
- Opening & closing
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Associate of Science - Psychology
College of Southern Nevada
Las Vegas, NV2026
Skills
- Individual Therapy
- Case Management
- Clerical Support
- Microsoft Word
- Microsoft Excel
- Critical Thinking
- Customer Service
- Problem-Solving Ability
- Medical Terminology Knowledge
- Documentation
- Schedule Mastery
- Data Evaluation
Timeline
Substance Abuse Counselor
Basecamp Recovery Center LLC
2023.05 - 2023.09
Substance Abuse Counselor/ Receptionist
Buckeye health
2020.06 - 2023.01
Patient Service Representative
NovaCare Rehabilitation
2019.06 - 2020.05
Sales Associate
Macy's
2014.08 - 2019.12
Associate of Science - Psychology
College of Southern Nevada
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