Kyre Butts
Administrative Assistant
Chicago,IL
Summary
Administrative Assistant with 7+ years of experience supporting technical, logistics, and customer-focused teams in regulated industries. Proven ability to manage calendars, maintain accurate data records, generate reports, and support executive-level staff. Experienced with QA testing, data verification, document handling, and internal communication. Proficient in Microsoft Office Suite, adept at multitasking, and trusted to handle confidential information with professionalism.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Peoples Gas
09.2022 - Current
- Managed over 50+ daily customer inquiries, scheduling service requests and coordinating technician appointments using internal CRM systems.
- Created and updated customer records, ensuring data integrity across multiple platforms.
- Responded to internal and external email correspondence, ensuring timely and accurate communication.
- Supported billing issue resolution, interpreting account data and providing clear explanations.
- Maintained confidentiality when handling customer accounts and sensitive data.
Logistics Coordinator
We As One Logistics
03.2021 - 01.2024
- Managed shipment schedules and resolved conflicts across drivers and vendors to ensure efficient delivery tracking.
- Created and maintained spreadsheets and reports for tracking order status, costs, and delivery timelines.
- Drafted and edited correspondence including invoices, memos, and customer service communications.
- Provided administrative support to leadership with weekly reports, scheduling, and coordination of meetings.
Quality Assurance Analyst
Maximus
02.2020 - 09.2023
- Conducted manual testing and documented issues in ticketing systems; supported product development by validating functional requirements.
- Partnered with cross-functional teams to investigate and resolve software issues, communicating clearly via reports and logs.
- Maintained accurate records of testing phases and results for compliance and analysis purposes.
Assistant Store Manager
Ross Dress for Less
08.2011 - 02.2020
- Enhanced team performance by creating a collaborative culture and emphasizing collective achievement.
- Analyzed financial documents to refine operational procedures and enhance profitability.
- Managed effective communication through the preparation and distribution of meeting notes and reports.
- Oversaw the supervision of multiple locations, ensuring adherence to operational excellence and fostering leadership development.
Education
Associate Of Applied Business - Business Administration
Skills
Microsoft Office Suite (Excel, Outlook, Word, PowerPoint)
Calendar & Schedule Management
Document Preparation & Recordkeeping
Data Entry & Reporting
QA Testing & Issue Documentation
SharePoint (if applicable)
Confidential File Management
Project Coordination & Support
Customer Relationship Management (CRM)
Verbal & Written Communication
Multi-line Phone Systems
Typing: 60 WPM (if known)
Certification
Cyber Security
Timeline
Cyber Security
04-2025
Customer Service Representative - Peoples Gas
09.2022 - Current
Logistics Coordinator - We As One Logistics
03.2021 - 01.2024
Quality Assurance Analyst - Maximus
02.2020 - 09.2023
Assistant Store Manager - Ross Dress for Less
08.2011 - 02.2020
Chicago State University - Associate Of Applied Business, Business Administration