Kyrelle C. Benitez
Summary
Dynamic network engineering and technical support professional with extensive hands-on experience in configuring, maintaining, and troubleshooting complex network systems. Proven ability to collaborate effectively with cross-functional teams, ensuring seamless network operations while adapting to evolving project requirements. Proficient in a wide range of network protocols, security measures, and hardware/software integration techniques. Committed to delivering measurable results and optimizing network performance through innovative solutions and a reliable team-oriented approach.
Overview
4
4
years of professional experience
Work History
Network Engineer
Converge ICT
01.2026 - Current
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Designed resilient networks to withstand unexpected events and expedite recovery.
- Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment.
IT Service Desk Analyst
Wipro
06.2025 - 12.2025
- I provide support for employees having issues with their tools, access and device. Using critical thinking and navigating skills to provide resolution. It involves coordinating to multiple teams, ticket creation, monitoring ticket status and providing resolution.
Technical Support
Ibex Global
03.2023 - 06.2024
- Provided timely technical support to end-users, resolving issues quickly and effectively.
- Assisted in increasing customer satisfaction by providing timely and accurate technical support.
Customer Service Representative
Support service group - APAC
11.2022 - 02.2023
- Disney, HULU, ESPN+. Roles combined both technical/customer support.
- Spiking sales and memberships. Based on customer relations.
Education
College Undergraduate - Tourism Management
La Consolacion College of Daet Inc.
01.2025
Senior Highschool - Accountancy, Business and Management
Mabini Colleges Inc.
01.2022
Junior Highschool - undefined
Camarines Norte Colleges
01.2020
Skills
- Network troubleshooting
- Network performance monitoring
- Technical support capabilities
- IP services
- Excellent presentation skills
- Packet trace analysis
- Circuit management
- Security architecture and technologies
Languages
English
Native or Bilingual
Timeline
Network Engineer
Converge ICT
01.2026 - Current
IT Service Desk Analyst
Wipro
06.2025 - 12.2025
Technical Support
Ibex Global
03.2023 - 06.2024
Customer Service Representative
Support service group - APAC
11.2022 - 02.2023
Senior Highschool - Accountancy, Business and Management
Mabini Colleges Inc.
Junior Highschool - undefined
Camarines Norte Colleges
College Undergraduate - Tourism Management
La Consolacion College of Daet Inc.