Kyria Peavy
Summary
Results-oriented, self-motivated facilities management professional with excellent interpersonal skills and 29 years of experience in the banking industry, 18 years in Corporate Real-estate.
Overview
18
18
years of professional experience
Work History
Senior Facility Manager
JLL
01.2019 - Current
- Lead and mentor a dynamic team of 6 facility managers who oversee a diverse portfolio of 2.1 million square feet, encompassing ATMs, retail financial centers, and administrative campuses of varying sizes.
- Personally manage 200,000 square feet of high-value wealth management offices, ensuring premium client experience and operational efficiency.
- Drive operational excellence by prioritizing client-centric operations, robust risk management, and stringent regulatory compliance across all functions.
- Spearhead innovative strategies to enhance Facility Manager productivity, optimize work order processes, and foster cross-functional collaboration between Project Management and Engineering teams.
- Successfully manage an annual budget of $12.2 million, consistently meeting or exceeding the ±2.5% KPI target through strategic cost control.
Senior Project Manager
JLL
09.2015 - 12.2018
- Provided governance oversight of all high risk, government regulated processes, including
decommissioning and ADA, both of which are key performance indicators on the Bank of America account. - Led decommissioning program and successful decommission of over 7mm SF of retail and administrative space while realizing 100% accuracy on monthly metric.
- Managed all aspects of the ADA program involving process documentation, client audits, customer complaints, development and communication of training, lessons learned and best practices.
- Created and implemented proven process, training and reporting that eliminated potential for accidental dissemination of nonpublic information when renovating space.
- Collaborated with client and CBRE to identify, develop and rollout timely solutions to audit findings to ensure consistency among facility partners resulting in improvement from red to green status.
Governance Manager
Bank of America
06.2012 - 08.2015
- Developed and maintained process maps supported by written policies, standards, and procedures in compliance with Operational Risk and Corporate Compliance requirements.
- Oversaw and improved Project's Data Governance and associated Key Business Elements metrics from an overall project error rate of 25% to 5%.
- Led Project Management's decommission and relocation processes including timely completion of controls by Project and Facility Managers, monthly reporting and scorecard.
- Responsible for communication to Project Management team via monthly All Project Manager Meeting -"PjM Connect", weekly newsletter - "The Water Cooler" and other modes of communication i.e. All Hands Meeting, Quarterly Business Reviews, etc.
- Partnered closely with JLL, CBRE and Lincoln Harris Project Management Offices, Regional Project Directors, Change Managers and other Real Estate Services Partners on process requirements, roll-out, communication and Q&A.
Strategy Director
Bank of America
03.2010 - 06.2012
- Performed as liaison between Real Estate Services and Home Loans lines of business including Fulfillment, Centralized Sales, Correspondent Lending, Warehouse Lending, Home Equity, etc.
- Supported businesses with long-term strategy planning, capital planning, space reduction decisions, associate relocations, issue resolution, cost controls and more.
- Partnered with Home Loans and Transactions to determine location of 50 Customer Assistance Centers and oversaw Project Management build out and site opening.
Change Consultant, Real Estate Services
Bank of America
06.2007 - 03.2010
- Executed on change initiatives supporting West, Northwest and Countrywide Transition Project Management.
- Collaborated with Line of Business Project Management Office and Business Directors to establish project management processes, dedicated staff, roles and responsibilities and management routines.
- Oversaw the production readiness of 52 facilities for the MBNA / Bank of America credit card conversion and other site optimization activities.
Education
Bachelor of Science - Banking And Finance
Arizona State University
Tempe, AZ12-1991
Skills
- Client relationship management
- Change management
- Workplace safety
- Environmental health
- Operational efficiency
- Building maintenance
- Problem Resolution
Timeline
Senior Facility Manager
JLL
01.2019 - Current
Senior Project Manager
JLL
09.2015 - 12.2018
Governance Manager
Bank of America
06.2012 - 08.2015
Strategy Director
Bank of America
03.2010 - 06.2012
Change Consultant, Real Estate Services
Bank of America
06.2007 - 03.2010
Bachelor of Science - Banking And Finance
Arizona State University
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