Kyron Butler

Day-to-Day:

• In-place laptop imaging/reimaging
• Hundreds of laptop migrations
• Follow existing imaging procedures
• VDI troubleshooting
• End user support
• Hypercare during migration
• Printer re-IP
• Local printer configuration
• Printer queue setup
• Support Azure printer server as access becomes available
• Help users reconnect to applications after migration
• SAP access troubleshooting through VDI
• General desktop troubleshooting

Environment:

• Windows Imaging
• VDI
• Azure Print Server
• Printer Queues
• SAP
• End User Support

• Mobile Device Setup
• Coordinate with carriers for new device activation
• Assist with data transfer from old to new company phones
• Set up and configure iPhones, including backups and apps
• Computer Imaging and Setup
• Image and configure computers using Autopilot
• Set up user profiles
• Assist with application installations
• Tier 2 Support
• Troubleshoot and resolve laptop sign-in issues
• Install and manage applications via the company portal
• Handle admin rights
• Reset TAP codes
• Resolve printing issues
• Address application and network drive problems
• Provide hardware diagnostics and repairs
• Assist with software updates and patches
• Assist with Teams, SharePoint, and other Office 365 apps

• Led a team of 12 technicians in an endpoint modernization project for CommonSpirit Health, upgrading 4,000 hospital computers to Windows 11. Improving operational efficiency and security in Texas
• Utilized ServiceNow and Active Directory to optimize IT workflows, ensuring efficient incident resolution and secure user access management.
• Performed basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers
• Responded to change management requests including installing new PC equipment, providing end-user desk side support and other related activities
• Performed Install/Move/Add or Change (IMAC) activities
• Efficiently Imaged multiple PCs every day using tools like SCCM
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
• Implemented software updates across multiple platforms, maintaining optimal functionality and security standards
• Mentored junior team members and trained new hires on company-specific tools, systems, and best practices to ensure smooth integration into the team
• Traveled in and out of state providing assistance at our sister hospitals in order to meet project goals and deadlines

• Built and troubleshoot multiple PCs per day to be shipped out to customers
• Kept records of builds/upgrades for future reference
• Assisted colleagues with understanding new technology tools through clear communication and hands-on demonstrations
• Conducted thorough diagnostics on malfunctioning computers to identify root causes of issues.
• Managed inventory of hardware components, maintaining an organized workspace with necessary resources readily available
• Created detailed documentation outlining step-by-step processes for common technical tasks, streamlining future issue resolution efforts