Kyron Webb
Los Angeles,CA
Summary
Dynamic and results-driven professional with a strong background in client relations, needs assessment, staff training, and management. Recognized as a multidisciplinary asset and cross-functional collaborator, consistently dedicated to exceeding customer expectations while adhering to company protocols. Detail-oriented self-starter with a competitive attitude, committed to delivering excellence through effective problem-solving and a deep understanding of customer needs. Proven ability to foster successful outcomes that benefit both the organization and its clients by leveraging collaborative strategies and a proactive approach.
Overview
8
8
years of professional experience
Work History
Assistant Property Manager
Greystar
05.2024 - Current
- Scheduled and executed property maintenance inspections, facilitating timely repairs and upkeep of facilities.
- Coordinated communication with tenants, ensuring swift responses to complaints and requests for assistance.
- Supported lease negotiation processes, ensuring timely renewals and effective terminations to maintain operational efficiency.
- Monitored and maintained property budgets to ensure timely rent collection and accurate utility billing.
- Facilitated accurate preparation and processing of vendor invoices to support financial operations.
- Addressed and resolved rent delinquencies to ensure timely payments and maintain tenant satisfaction.
- Managed comprehensive records of lease communications and maintenance tasks to facilitate effective property management.
- Analyzed occupancy trends and performance data, delivering insightful reports to senior management and owners.
- Coordinated property viewings and conducted thorough background checks to ensure tenant suitability.
- Navigated prospective tenants through the leasing journey, providing assistance from initial application to final move-in arrangements.
- Assisted in lease administration, supporting onboarding of new residents and lease renewals.
- Coordinated maintenance requests, ensuring timely resolution and tenant safety.
- Managed tenant relations, addressing concerns and enhancing community satisfaction.
- Developed property marketing strategies to attract prospective tenants and reduce vacancy rates.
- Conducted regular property inspections, identifying maintenance needs and compliance issues proactively.
Resident Relation Manager
Park La Brea Apartments
06.2022 - 05.2024
- Completes the daily transactions and tasks related to the financial operation of the community by collecting and posting rent, fees, and other payments, preparing daily bank deposits and reconciling bank accounts, preparing financial reports, and processing invoices and payables.
- Reviews resident files and accounting records to determine unpaid and late fees owed. Communicates with residents regarding outstanding balances, implements procedures for collecting delinquencies, and enforces the lease to maximize revenue.
- Processes resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, and processing the disposition by established procedures and legal requirements.
- Promotes resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate action to resolve and address service issues.
- Acts as the on-site supervisor in the absence of the community manager by organizing and delegating daily work, coordinating maintenance and make-ready tasks with the maintenance supervisor, and managing the operation of the community in compliance with Company policies, procedures, and business practices.
Leasing Consultant
Interlink Multifamily
08.2021 - 06.2022
- Developed strong rapport with prospective tenants while maintaining high satisfaction levels among current tenants.
- Secured an average of 35 rental agreements each month.
- Increased leading application closing by 30% by implementing detailed follow-up procedures.
- Established clear guidelines for security deposit strategies and amenities included in lease agreements to enhance tenant satisfaction.
- Preparing potential tenant background checks, including reference letters, rental history, income verification, and lease application.
- Monitored lease adherence and initiated appropriate measures in response to tenant non-compliance.
Customer Service Representative
Time Warner Cable
08.2021 - 06.2022
- Engaged with customers to address and resolve issues related to product offerings and service policies.
- Demonstrated value of products and services to potential customers, emphasizing personal advantages and suitability.
- Investigated customer concerns through attentive listening and problem identification to improve overall satisfaction.
- Assessed customer issues and devised targeted strategies to ensure swift resolution and support.
- Conducted follow-up communications with previous customers to ensure satisfaction and present opportunities for reorders and enhanced service offerings.
Service Representative
Kaiser Permanente
02.2018 - 08.2021
- Utilized strong communication and analytical skills to resolve customer inquiries efficiently.
- Streamlined appointment scheduling and follow-up procedures to enhance patient care coordination.
- Facilitated health plan navigation, empowering members to understand benefits and services.
- Developed engaging training materials for new service representatives, focusing on effective onboarding and retention of essential service knowledge.
- Supported patients in navigating appointment processes to ensure timely healthcare services.
- Assisted patients and visitors upon arrival at entrance, providing guidance and support.
- Implemented process improvements that enhanced customer satisfaction ratings.
- Managed customer inquiries and resolved issues with efficiency and accuracy.
- Assisted in developing training materials for new service representatives.
Education
High School Diploma -
John Muir High School
Pasadena, CA01.1996
Skills
- Strong communication skills in both oral and written forms
- Achievement-oriented
- Problem-solving skills
- Prioritization and scheduling
- Thorough quality assurance
- Engaged listener
- Proficient in managing disputes
- Sales proficiency
- Data analysis and reporting
Timeline
Assistant Property Manager
Greystar
05.2024 - Current
Resident Relation Manager
Park La Brea Apartments
06.2022 - 05.2024
Leasing Consultant
Interlink Multifamily
08.2021 - 06.2022
Customer Service Representative
Time Warner Cable
08.2021 - 06.2022
Service Representative
Kaiser Permanente
02.2018 - 08.2021
High School Diploma -
John Muir High School