Felicia O. Dennis
Atlanta,GA
Summary
A strategic, dependable, innovative, and driven individual with a proven ability to adapt in challenging environments, continually seeking opportunities to enhance productivity for both self and others.
Overview
7
7
years of professional experience
Work History
Assistant Property Manager
Tapioca Village
09.2019 - 01.2020
- Assisted in managing tenant relations, addressing inquiries and resolving issues promptly.
- Coordinated maintenance requests, ensuring timely responses and service completion.
- Supported lease administration processes, maintaining accurate records of agreements and renewals.
Leasing Agent Assistant
Sunshine Complex
02.2020 - 03.2022
- Assisted in coordinating leasing agreements and tenant communications.
- Conducted property tours and showcased amenities to prospective tenants.
- Maintained accurate records of leasing applications and tenant information.
- Supported marketing efforts by creating promotional materials for available units.
Summer Employment
Ministry of Local Government and Community Development
08.2016
Customer Service Representative
UWI (SAS)
09.2022 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
SLTOP Trainee
HEART NSTA Trust
02.2021 - 01.2022
- Worked in the accounting unit preparing documents, filling, reconciling accounts and basic payroll.
Brand Advocate
Hinduja Global Services
09.2020 - 01.2021
- Served as a customer service Representative.
- Strengthened brand loyalty with exceptional customer service skills, providing personalized attention to consumers'' needs and preferences.
Summer Employment (Customer Service Representativ)
HEART Trust NTA Ripon Road
06.2019 - 08.2019
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Assistant to the accountant
Dalton Patterson and Company
07.2019 - 09.2019
- Company Overview: Chartered Accountants
- Prepared clients documents for auditing, contacting clients, filing and reconciling accounts.
Education
School Leaving Certificate - undefined
Hillside Primary
Bachelor of Science - Accounting
The University of the West Indies Mona
06.2025
Business Management Level 3 - undefined
NCTVET
01.2022
Business Administration Level 2 - Business Administration And Management
NCTVET
Jamaica 01.2022
Associate Degree - Business Studies
The Queen’s School 6th Form
01.2019
Skills
- Excellent Interpersonal Skills
- Excellent Analytical and Creative Problem Solving Skills
- Strong Proficiency in Microsoft Office Suite
- Excellent Written and Oral Communication Skills
- Critical Thinking Skills
- Results Driven
- Good Time Management Skills
- Works on own initiative
Accomplishments
- 2018- 2019 Four double Units CAPE Subjects- Accounting, Management of Business, Economics, Communication Studies and Caribbean studies
- 2017 Eight (8) CSEC Subjects – Mathematics, English Language, English Literature, Information Technology, Human and Social Biology, Principles of Accounts, Principles of Business, Social Studies
LEADERSHIP EXPERIENCE
2021- Present - Block representative for Block Excellencia (Taylor Hall, UWI, Mona) 2020-2021 Cultural and Entertainment Representative for Block Excellencia (Taylor Hall, Uwi Mona) 2017 Captain The Queen’s School Schools’ Challenge Quiz Team 2017 President The Queen’s School Quiz Club 2017 Junior Councillor Islington Division, Central St. Mary 2017 Prefect The Queen’s School 2015-2016 Students’ Council Representative The Queen’s School
Timeline
Customer Service Representative
UWI (SAS)
09.2022 - 05.2023
SLTOP Trainee
HEART NSTA Trust
02.2021 - 01.2022
Brand Advocate
Hinduja Global Services
09.2020 - 01.2021
Leasing Agent Assistant
Sunshine Complex
02.2020 - 03.2022
Assistant Property Manager
Tapioca Village
09.2019 - 01.2020
Assistant to the accountant
Dalton Patterson and Company
07.2019 - 09.2019
Summer Employment (Customer Service Representativ)
HEART Trust NTA Ripon Road
06.2019 - 08.2019
Summer Employment
Ministry of Local Government and Community Development
08.2016
School Leaving Certificate - undefined
Hillside Primary
Bachelor of Science - Accounting
The University of the West Indies Mona
Business Management Level 3 - undefined
NCTVET
Associate Degree - Business Studies
The Queen’s School 6th Form
Business Administration Level 2 - Business Administration And Management
NCTVET