KYRRA HILL
Edenton,NC
Summary
Dedicated social services and behavioral health professional with extensive experience in case management, crisis intervention, and advocacy for children, families, and vulnerable populations. Proficient in child welfare, mental health support, risk assessment, and treatment planning. Demonstrated ability to coordinate resources and collaborate with interdisciplinary teams to achieve positive outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Social Worker – Child Protective Services
Department of Social Services (DSS)
01.2026 - 05.2026
- Managed child welfare cases involving allegations of abuse, neglect, dependency, and family instability.
- Conducted comprehensive safety and risk assessments to identify protective factors and service needs.
- Developed individualized service plans designed to strengthen family functioning and promote child safety.
- Coordinated services with schools, healthcare providers, behavioral health professionals, legal stakeholders, and community agencies.
- Provided crisis intervention and immediate support to children and families experiencing high-risk situations.
- Prepared detailed case documentation and maintained compliance with state regulations.
- Advocated for client access to community resources, behavioral health treatment, and supportive services.
Mental Health Mentor
Visions In View
06.2025 - 02.2026
- Delivered individualized support services to adults experiencing mental health challenges.
- Assisted participants with emotional regulation, coping skills, goal development, and independent living skills.
- Collaborated with treatment teams to monitor client progress and improve outcomes.
- Maintained accurate documentation while ensuring HIPAA compliance.
Customer Experience Specialist
The Founders Inn & Spa
05.2023 - 06.2025
- Managed high-volume customer interactions while maintaining exceptional service standards.
- Coordinated scheduling, reservations, and guest services.
- Resolved concerns professionally while promoting positive client experiences.
Virtual Receptionist
Map Communications
01.2021 - 04.2024
- Served as the first point of contact for healthcare organizations, professional practices, and business clients.
- Managed appointment scheduling and urgent communications.
- Maintained professionalism, discretion, and confidentiality.
Correctional Officer
Pasquotank Correctional Institution
10.2020 - 04.2023
- Maintained safety and security within a correctional environment.
- Applied de-escalation and crisis intervention techniques.
- Documented incidents and collaborated with multidisciplinary teams.
Resident Care Provider
Primetime Personnel, LLC
04.2016 - 05.2020
- Assisted individuals with activities of daily living and personal care.
- Monitored physical, emotional, and behavioral well-being.
- Supported quality-of-life outcomes through compassionate care.
Education
Master of Social Work (MSW) - undefined
Louisiana State University
01.2027
Bachelor of Science - Health and Human Services
Southern New Hampshire University
01.2025
Associate of Science - Medical Billing and Coding
Ultimate Medical Academy
01.2024
Skills
- Electronic health records management
- Microsoft Office proficiency
- Virtual communication tools
- Case documentation systems expertise
- ICD-10-CM coding
- CPT coding
- HCPCS revenue cycle processes
- Data entry and documentation
Certification
- Registered Behavior Technician (RBT) 40-Hour Training Program Autism Partnership Foundation | 2026
- CPR / First Aid / AED Certification
- HIPAA Essentials Certificate
CORE COMPETENCIES
- Behavioral Health Case Management
- Child Welfare Services
- Mental Health Support
- Autism Services
- Applied Behavior Analysis (ABA)
- Crisis Intervention & De-escalation
- Family Systems Practice
- Community Resource Coordination
- Care Coordination
- Risk & Safety Assessments
- Trauma-Informed Practice
- Treatment Planning Support
- Client Advocacy
- HIPAA Compliance
- Interdisciplinary Collaboration
HONORS & AFFILIATIONS
- National Society of Leadership and Success (NSLS)
- President's List Honoree
- Dean's List Honoree
- Cum Laude Graduate
Timeline
Social Worker – Child Protective Services
Department of Social Services (DSS)
01.2026 - 05.2026
Mental Health Mentor
Visions In View
06.2025 - 02.2026
Customer Experience Specialist
The Founders Inn & Spa
05.2023 - 06.2025
Virtual Receptionist
Map Communications
01.2021 - 04.2024
Correctional Officer
Pasquotank Correctional Institution
10.2020 - 04.2023
Resident Care Provider
Primetime Personnel, LLC
04.2016 - 05.2020
Master of Social Work (MSW) - undefined
Louisiana State University
Bachelor of Science - Health and Human Services
Southern New Hampshire University
Associate of Science - Medical Billing and Coding
Ultimate Medical Academy