Kyrstein De LA Cruz
Bend
Summary
Dynamic professional with extensive experience at McDonald's, excelling in employee training and sales promotion. Proven track record of enhancing customer satisfaction and optimizing store operations. Skilled in budgeting and finance, I implemented process improvements that significantly reduced checkout wait times, fostering a collaborative team environment.
Overview
3
3
years of professional experience
Work History
Cashier Assistant Manager
McDonald's
2019.02 - 2020.01
- Assisted in managing daily cash register operations and ensuring accuracy in transactions.
- Trained new staff on customer service standards and operational procedures.
- Supported inventory management by monitoring stock levels and placing orders as needed.
- Resolved customer inquiries and complaints to enhance overall satisfaction.
- Collaborated with team members to maintain cleanliness and organization of workstations.
- Implemented efficient cash handling practices to reduce discrepancies during shifts.
Cashier Team Lead
Home Depot
2017.01 - 2019.08
- Supervised daily cash register operations, ensuring accuracy and efficiency in transactions.
- Trained and mentored new cashiers on company policies and customer service standards.
- Managed team schedules, optimizing coverage during peak hours to enhance customer experience.
- Resolved customer inquiries and complaints promptly, improving satisfaction ratings within the department.
- Implemented process improvements that reduced checkout wait times and increased transaction efficiency.
- Facilitated team meetings to promote communication, share best practices, and foster a collaborative work environment.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
Education
Prerequisites For Veterinarian Technician
Central Oregon Community College
Bend, ORHigh School Diploma -
Roseburg High School
Roseburg, OR2016-06
Skills
- Sales promotion
- Employee training
- Workplace safety
- Budgeting and finance
- Store operations
Timeline
Cashier Assistant Manager
McDonald's
2019.02 - 2020.01
Cashier Team Lead
Home Depot
2017.01 - 2019.08
Prerequisites For Veterinarian Technician
Central Oregon Community College
High School Diploma -
Roseburg High School