Kyrsten Arne
Burnsville,MN
Summary
Knowledgeable Case Manager experienced in coordinating care for individuals on CADI, EW, and AC. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others.
Overview
5
5
years of professional experience
Work History
Case Manager
Thomas Allen Inc
01.2024 - Current
- Oversee 50 cases on CADI, EW and AC waiver for Anoka County through a contracted case management company
- Foster trusting relationships with individuals served, emphasizing empathy, effective communication, and compassion.
- Develop, review, and monitor individualized care plans aligned with the unique needs and goals of each individual.
- Coordinate services and collaborate with interdisciplinary teams to ensure seamless delivery of care.
- Connect individuals served with suitable community resources, empowering their independence and overall well-being.
- Ensure compliance with lead agency guidelines and maintain meticulous, up-to-date documentation.
- Collaborate with team members to assess and address evolving needs, making necessary adjustments to care plans.
- Provide support, education, and guidance to individuals and their families, enabling informed decisions regarding their care and increasing their ability to advocate for their needs.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Team Member
Planet Fitness
08.2023 - Current
- Greet guests as soon as entering facility to establish good customer service
- Designate cleaning tasks to myself and peers to uphold company standards
- Maintain relationships with guests through phone calls and tours
- Foster a motivating and welcoming environment for guests
- Outperform tasks assigned by offering additional help outside of what is assigned.
Server and Cashier
Buffalo Wild Wings
04.2022 - Current
- Perform cashiering functions by closing checks and preparing end-of-day reports
- Service guests with food and beverage requests in a timely, professional, and friendly manner
- Take advantage of excellent menu knowledge to advise customers and upsell menu items when possible
- Ensure all tables and silverware were placed neatly and everything was tidy and clean at all times.
Lab Instructor General Psychology Lab
St. Catherine University
09.2022 - 05.2023
- Taught Students how to be consumers of research in scholarly journals and mass media
- Instructed 20+ students at a time how to conduct psychological research
- Directed first year undergraduate students how to input and analyze data
- Responsible for grading assignments through the course of 4 months at a time
- Solving conflicts in the classroom and in groups
- Captivated 20+ students' attention at a time.
Mental Health Care worker
Helena Autism Therapy Center
01.2022 - 04.2022
- Documented client progress in confidential files
- Devised and enhanced treatment strategies to promote continued progress
- Collaborated with other mental health professionals to provide consistent care and minimize diversion
- Consulted with other staff members regarding treatment plans as deemed appropriate by the team leader
- Displayed sensitivity to cultural and linguistic needs of clients and families served
- Applied a ray of different methodologies to assist patients with therapy.
Housekeeper/Front Desk Receptionist
Marriott
04.2021 - 12.2021
- Greeted guests at front desk and engaged in pleasant conversation while managing check in process
- Answered multi-phone system to respond to inquiries and transfer calls to correct departments and personnel
- Resolved customer issues quickly and notified supervisors immediately when problems escalated
- Transcribed phone messages and relayed to appropriate personnel
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate
- Responded swiftly to room requests and other inquiries made via establishment website/app, email, or phone.
Stylist Sales Associate
David's bridal
01.2021 - 03.2021
- Advised client base of new products and seasonal fashion to increase store sales
- Increased revenue and sales through strategic merchandising, inventory selection and visual display techniques
- Acknowledged, interacted and built relationships with clients to stimulate loyalty
- Connected and engaged with customers to understand styling needs
- Supported sales floor, cash wrap and back of house to catalyze daily operations.
Cashier/Customer Service Representative
Home Depot
08.2019 - 02.2020
- Negotiated flexible schedule and extra shifts to meet business needs
- Facilitated putting away store merchandise to companies standards
- Promoted customer loyalty and consistent sales by delivering friendly and knowledgeable assistance
- Collected and authorized payments of customers
- Mentored new team members on POS system operation, customer service strategies and sales goals
- Answered questions about store policies and addressed customer concerns
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Education
Bachelor’s of Arts in Psychology and Philosophy -
St. Catherine University
St. Paul, MN12.2023
Skills
- Goal development
- Progress monitoring
- Patient evaluations
- Management of teams/groups
- Effective and detail-oriented
- Building customer trust and loyalty
- Upselling products and services
- Issue and complaint resolution
- Data entry and maintenance
- Understanding customer needs
- Conduct and monitor psychological studies
- DHS and County Coordination
- Service Agreement and Services edited and enacted
- Case Management
- Case Documentation
- Organization and Multitasking
Awards
- Dean's List for almost all academic semesters
- International Honors Society of Psychology (PSI CHI)
Timeline
Case Manager
Thomas Allen Inc
01.2024 - Current
Team Member
Planet Fitness
08.2023 - Current
Lab Instructor General Psychology Lab
St. Catherine University
09.2022 - 05.2023
Server and Cashier
Buffalo Wild Wings
04.2022 - Current
Mental Health Care worker
Helena Autism Therapy Center
01.2022 - 04.2022
Housekeeper/Front Desk Receptionist
Marriott
04.2021 - 12.2021
Stylist Sales Associate
David's bridal
01.2021 - 03.2021
Cashier/Customer Service Representative
Home Depot
08.2019 - 02.2020
Bachelor’s of Arts in Psychology and Philosophy -
St. Catherine University
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