Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kyrsten Beam

Trinity,NC

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

United States Postal Service, USPS
Greensboro, NC
06.2023 - Current
  • Obtain information using multiple databases to handle and assign tickets to the correct maintenance teams.
  • Provide education and guidance to internal and external customers regarding facilities policies.
  • Generate customer and management reports, including maintenance information and status.
  • Manage and respond to written and verbal maintenance requests.
  • Coordinate and assign emergency calls regarding repairs on leased and own facilities.
  • Read and comprehend leasing documents, and assign calls to the proper channels.
  • Provided excellent customer service to resolve customer verbal and written complaints promptly.
  • De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.

Education

High School Diploma -

Wheatmore High School
Trinity, NC
06-2022

Skills

  • Computer-Microsoft office including word, and powerpoint
  • Experience- collaboration, adaptability, conflict resolution, and critical thinking

Timeline

Customer Service Representative

United States Postal Service, USPS
06.2023 - Current

High School Diploma -

Wheatmore High School

Similar Profiles

  • GISSEL SANTOS

    GISSEL SANTOSGISSEL SANTOS

    Mail Handler at United States Postal Service (USPS)Mail Handler at United States Postal Service (USPS)

  • SAGAR DAS

    SAGAR DASSAGAR DAS

    Postmaster at United States Postal Service, USPSPostmaster at United States Postal Service, USPS

  • James Bridges

    James BridgesJames Bridges

    Supervisor Of Customer Service (SCS) at United States Postal Service, USPSSupervisor Of Customer Service (SCS) at United States Postal Service, USPS

  • Sanchavious Binn

    Sanchavious BinnSanchavious Binn

    Rural Mail Carrier Associate at United States Postal Service, USPSRural Mail Carrier Associate at United States Postal Service, USPS

  • Tracy West

    Tracy WestTracy West

    Real Estate Experience at WestWinds II Realty Group/ Hughes & Company Real Estate LLCReal Estate Experience at WestWinds II Realty Group/ Hughes & Company Real Estate LLC

CREATE PROFILE
Kyrsten Beam