Kyrsten Beam
Trinity,NC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
United States Postal Service, USPS
Greensboro, NC
06.2023 - Current
- Obtain information using multiple databases to handle and assign tickets to the correct maintenance teams.
- Provide education and guidance to internal and external customers regarding facilities policies.
- Generate customer and management reports, including maintenance information and status.
- Manage and respond to written and verbal maintenance requests.
- Coordinate and assign emergency calls regarding repairs on leased and own facilities.
- Read and comprehend leasing documents, and assign calls to the proper channels.
- Provided excellent customer service to resolve customer verbal and written complaints promptly.
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
Education
High School Diploma -
Wheatmore High School
Trinity, NC06-2022
Skills
- Computer-Microsoft office including word, and powerpoint
- Experience- collaboration, adaptability, conflict resolution, and critical thinking
Timeline
Customer Service Representative
United States Postal Service, USPS
06.2023 - Current
High School Diploma -
Wheatmore High School
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