Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KYRSTIN BURNS

Sevierville,TN

Summary

Licensed Medicare Sales Professional with over 10 years of experience in healthcare administration, insurance operations, and Medicare sales. Proven success building client relationships, conducting needs analyses, guiding beneficiaries through enrollment, and achieving performance goals while maintaining CMS compliance. Experienced Team Lead recognized for coaching agents, supporting sales operations, and driving team performance.

Overview

1
1
Certification
11
11
years of professional experience

Work History

Licensed Medicare Sales Agent

Clearview Medicare
02.2023 - Current
  • Educate Medicare beneficiaries on plan options based on healthcare and financial needs.
  • Conduct needs analyses to identify Medicare Advantage and Prescription Drug Plan solutions.
  • Guide clients through enrollment while maintaining CMS compliance.
  • Build client relationships through consultative sales techniques and exceptional customer service.

Licensed Medicare Specialist / Team Lead

QuoteManage
08.2023 - 06.2025
  • Guided Medicare beneficiaries through plan selection and enrollment.
  • Led, coached, and mentored Medicare sales agents.
  • Conducted training on sales techniques, objection handling, compliance requirements, and product knowledge.
  • Assisted management with daily operations and performance monitoring.

Licensed Medicare Sales Agent

SelectQuote
12.2022 - 06.2023
  • Educated Medicare beneficiaries on available plan options.
  • Built rapport and established trust with prospective clients.
  • Maintained compliance with Medicare sales regulations.

Billing & Referral Coordinator

South Eastern Plastic Surgery
04.2021 - 12.2022
  • Managed referrals, scheduling, insurance verification, authorizations, and patient accounts.

Lead Billing Coordinator

North Florida Women's Care
09.2017 - 05.2022
  • Verified insurance coverage, submitted claims, and managed patient billing responsibilities.

Insurance Verification Specialist

Tallahassee Memorial Hospital
08.2015 - 09.2017
  • Verified insurance eligibility and coordinated with case management teams.

Education

Associate of Science -

Skills

  • Medicare Advantage Plans (MAPD), Prescription Drug Plans (PDP), Medicare Enrollment, CMS Compliance, Needs Analysis, Objection Handling, Consultative Sales, Team Leadership, Agent Coaching, Customer Relationship Management, Healthcare Insurance Verification, Claims & Billing Processes, Revenue Generation

Certification

  • Licensed Health Insurance Agent
  • Medicare Certified
  • NPN #20519120

Timeline

Licensed Medicare Specialist / Team Lead

QuoteManage
08.2023 - 06.2025

Licensed Medicare Sales Agent

Clearview Medicare
02.2023 - Current

Licensed Medicare Sales Agent

SelectQuote
12.2022 - 06.2023

Billing & Referral Coordinator

South Eastern Plastic Surgery
04.2021 - 12.2022

Lead Billing Coordinator

North Florida Women's Care
09.2017 - 05.2022

Insurance Verification Specialist

Tallahassee Memorial Hospital
08.2015 - 09.2017

Associate of Science -

KYRSTIN BURNS