Sherisa Johnson
Killeen
Summary
Talented training professional and program leader with practiced eye focused on assessing needs and strengths of workers. Helps employees improve abilities and performance with targeted training strategies. Excellent record keeping, assessment and problem-solving abilities. Skilled team player with strong background in Medicare and Sales environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities.
Experienced with client relationship management, delivering comprehensive Medicare plan knowledge to assist clients in making informed decisions. Uses tailored sales strategies to meet individual client needs and drive successful outcomes. Knowledge of Medicare regulations ensures compliance and fosters trust among clients.
Professional Medicare sales specialist with deep knowledge of healthcare plans and regulatory compliance. Strong background in client relationship management and sales strategies geared toward Medicare products. Proven track record in team collaboration and adaptable to changing market needs. Skilled in communication, problem-solving, and customer service. Recognized for consistently achieving results and delivering high-quality service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Licensed Medicare Sales Agent
Elevance
Remote
08.2024 - 01.2025
- Utilized CRM tools to track client interactions, follow-ups, and progress toward enrollment goals efficiently.
- Streamlined the enrollment process with efficient documentation and data entry, reducing processing time.
- Helped eligible low-income seniors access financial assistance programs that reduce out-of-pocket healthcare expenses associated with Medicare plans.
- Developed a deep understanding of various Medicare plans and regulations to provide expert advice to clients in need of guidance.
- Consistently met or exceeded sales targets by employing effective sales strategies and techniques tailored to individual client needs.
- Conducted thorough needs assessments for each client, recommending the most suitable Medicare plans based on their unique requirements.
- Maintained up-to-date knowledge of industry changes through ongoing professional development training sessions and webinars.
- Increased Medicare plan enrollments by effectively presenting and explaining plan options to potential clients.
Scheduler
Agreeya Solutions
Remote
11.2023 - 07.2024
- Worked as a scheduler for specialty clinics
- Answered patients question or concerns
- Able to handle high call volume
- Scheduled and rescheduled appointments as needed
- Reached out to clinic nurses as needed for prescription related questions
- Directed calls to appropriate staff as needed
- Contributed to positive workplace culture through effective teamwork and clear communication with colleagues at all levels within the organization.
- Facilitated seamless communication between medical professionals and patients, coordinating timely follow-up appointments as needed.
- Registered new patients into computer system and verified addresses, telephone numbers and insurance information.
- Promoted a welcoming environment for patients through professional phone etiquette and exceptional customer service skills.
Team Member/Sales
State Farm
Belton, TX
01.2023 - 07.2023
- Answering calls
- Build and develop customer relationships
- Working leads to convert over to State Farm, when applicable
- Used insurance knowledge to try and upsell insurance products
- Scheduling appointments
- Followed up on new or existing customers as needed
- Addressed billing and claim issues
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Medicare Customer Service agent, Coach, Trainer for MA/PDP sales, Training Coordinator, Sales representative
Teleperformance
Killeen, TX
01.2015 - 01.2022
- Tracked training progress using databases, rosters and evaluations to identify knowledge gaps
- Identified skill gaps and consulted business partners to develop training plans
- Coordinated job placements and shadowing opportunities and internships and provided crisis intervention to students
- Conducted group activities to build self-esteem, motivate individuals and improve communication skills
- Identified workers struggling with concepts and discussed needs with supervisors
- Coordinated the spaces, materials and instructors necessary for successful training classes
- Experienced selling Medicare plans
- Responsible for coaching Trainers and agents to be successful in any areas identified
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Assisted in training new hires, sharing best practices for effective customer service delivery.
- Streamlined communication processes for improved information exchange between customers and team members.
Education
High School Diploma - General Studies
Ellison High School
KILLEEN, TX05.1996
Skills
- Leadership
- Training new hires
- Training previous agents
- Ability to meet deadlines
- Verbal communication skills
- Written communication skills
- Training solutions
- Development skills
- Coaching skills
- Understanding of Medicare
- Ability to tailor MA/PDP Plans to consumers
- Team player
- Works hard to achieve KPI's
- Reliability
- Adaptability to new environments
- Adaptability to change
- Need based analysis
- Determining correct product path for Medicare consumers
- Medicare
- Enrollment processing
- Objection handling
- Eligibility determination
- Performance tracking
- Teamwork
- Time management
- Multitasking Abilities
Accomplishments
- Currently licensed to sell Medicare Advantage and PDP Plans
- Hold licenses for life and property casualty
Certification
2025 AHIP Certified
Active NPN
Languages
English
Full Professional
Timeline
Licensed Medicare Sales Agent
Elevance
08.2024 - 01.2025
Scheduler
Agreeya Solutions
11.2023 - 07.2024
Team Member/Sales
State Farm
01.2023 - 07.2023
Medicare Customer Service agent, Coach, Trainer for MA/PDP sales, Training Coordinator, Sales representative
Teleperformance
01.2015 - 01.2022
High School Diploma - General Studies
Ellison High School
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