Kyrstle Nieto Ulhaq

With 15 years of experience, I am a forward-thinking Assistant Vice President of Operations at the forefront of the banking industry. My expertise lies in aligning systems with contemporary business requirements, regulatory standards, and evolving policies. My passion is the driving force behind my exceptional organizational prowess and advanced communication skills, which I employ to lead and manage teams in the fast-paced world of modern banking. My results-oriented approach is tailored to the latest industry demands, understanding of business initiatives, empathetic toward the member experience to recommend cutting-edge business solutions. Acknowledged for my role in cultivating a positive workplace culture and prioritizing leadership development, I am committed to nurturing high-performing, efficient, and empowered teams. My adeptness in crafting and executing strategic initiatives including incentive plans aligns perfectly with the financial industry's current demands. Furthermore, my interpersonal and people-oriented skills position me well to lead and inspire in today's evolving banking sector.

• Track record of driving referral-driven business growth with a consistent 20% increase in results.
• Successfully implemented Incentive Plan, resulting in a remarkable 15% increase in team performance.
• Spearheaded efforts to increase branch production by an impressive 25% within a year.
• Pioneered the implementation of career mapping for employees, resulting in a substantial 30% increase in both employee retention and internal promotions.
• Implemented an effective training plan that significantly improved staff proficiency.
• Successfully introduced ITMs, reducing transaction times by 20% and enhancing branch efficiency.
• Successfully introduced hybrid lending, leading to a 12% increase in lending activity.
• Innovatively introduced hybrid lending, driving a notable 12% increase in lending activity.
• Improved customer experience by installing Video Banking kiosks, resulting in a substantial 15% increase in remote service usage.
• Successfully managed a network of 11 branches and led 12 direct reports, resulting in a significant 15% improvement in team collaboration and performance.
• Delivered critical support to a call center, resulting in a noteworthy 25% increase in customer satisfaction scores.
• Offered strong support to a team of 12 members responsible for Video Banking and eServices.
• Played a pivotal role in the creation and development of the regional manager position.
• Successfully implemented manager training initiatives, leading to a significant 15% increase in managerial effectiveness.
• Proactively monitored deposit growth trends and offered strategic recommendations.
• Actively fostered a collaborative culture by conducting biweekly calls, resulting in a notable increase in internal departmental cooperation.
• Streamlined operations by automating teller transaction goals, service tracking, and service goals, resulting in enhanced teller efficiency.
• Boosted team morale by introducing "Coffee Talk" sessions and organizing team outings.
• Successfully introduced a manager workflow, leading to an impressive 30% increase in operational efficiency.

• Southwest CUNA Management school graduate
• CUNA Council member
• Elevate Leadership attendee
• GEM award recipient
• RISE award recipient
• League City Chamber of Commerce leadership graduate
• CU Lead graduate