Kyrylo Morokin
Brooklyn,NY
Summary
Dedicated Customer Service Administrator with background in troubleshooting customer issues and CRM software. Quickly identifies issues and finds most effective solutions. Offering successful career history comprising more than 3 years.
Overview
6
6
years of professional experience
Work History
Security Guard
Mikimoto New York
04.2023 - Current
- Reduced incidences of theft by implementing effective access control measures.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
- Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
Deck Cadet
Eastern Pacific Shipping Pte. Ltd.
10.2021 - 05.2022
- Enhanced vessel safety by conducting regular inspections and maintenance of deck equipment.
- Ensured smooth operations by effectively communicating with the bridge team during watchkeeping duties.
- Assisted in navigation activities for safe passage planning and efficient voyages.
- Contributed to successful cargo loading and unloading by participating in mooring and anchoring operations.
- Improved onboard teamwork by actively taking part in crew training sessions and drills.
- Increased operational efficiency with thorough knowledge of shipboard systems, including ballast control and stability calculations.
- Evaluated vessels prior to departure, documented concerns and coordinated timely repairs.
- Updated logs for onboard equipment and machinery following correct documentation procedures.
- Worked alongside cargo team to conduct safe loading and unloading operations.
Hotline Customer Service
Silpo.ua
09.2019 - 10.2020
- Streamlined workflow processes for improved productivity and better overall service delivery to clients.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Updated customer service database with new information, address changes and contact details.
Volunteer Helpline Specialist
Red Cross Society
01.2019 - 05.2019
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Followed all company policies and procedures to deliver quality work.
- Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist in the field.
- Developed strong client relationships through consistent communication and attentive service.
Customer Care
Prom.ua
05.2018 - 09.2018
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Streamlined customer service processes for increased efficiency and improved response times.
- Reduced customer complaints with proactive problem-solving strategies and a focus on clear communication.
- Managed high call volumes while maintaining composure under pressure, ensuring each interaction was handled calmly and professionally.
- Maintained in-depth knowledge of products and services to provide accurate information and recommendations tailored to individual needs.
Education
BBA - Maritime Studies
Odesa Maritime College of Fish Industry
Mechnikov Str. 130 Odessa06.2022
Skills
- Corporate Policies
- Information Updates
- Report Generation
- Troubleshooting
- Customer Needs Assessment
- Data Management
- Telephone Etiquette
- Analytical Skills
- Process Improvement
- Conflict Resolution
- Cross-selling
- Time Management
- Effective Communication
- Technical Support
- Adaptability
- Organizational Skills
- Complaint Handling
Languages
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
English
Professional Working
Timeline
Security Guard
Mikimoto New York
04.2023 - Current
Deck Cadet
Eastern Pacific Shipping Pte. Ltd.
10.2021 - 05.2022
Hotline Customer Service
Silpo.ua
09.2019 - 10.2020
Volunteer Helpline Specialist
Red Cross Society
01.2019 - 05.2019
Customer Care
Prom.ua
05.2018 - 09.2018
BBA - Maritime Studies
Odesa Maritime College of Fish Industry