Kysha Plair
Pasadena,TX
Summary
Skilled Lead Technician with a proven track record at Amazon, demonstrating exceptional diagnostic testing and problem-solving abilities. Excelled in enhancing system reliability and customer satisfaction, underpinned by strong teamwork and technical documentation skills. Achieved high-quality standards in testing and repair, ensuring operational excellence and safety compliance.
Overview
4
4
years of professional experience
Work History
Lead Technician
Amazon
Houston , Texas
11.2023 - Current
- Tested components, assemblies and systems to diagnose problems.
- Ran operational tests on systems and equipment to reinforce proper processes and remedy malfunctions.
- Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.
- Documented processes for future reference by team members.
- Implemented changes to improve system performance or reliability.
- Managed quality control and maintained high level of customer satisfaction.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked effectively in team environments to make the workplace more productive.
Hydroblasting Technician
HPC
Pasadena, Texas
04.2023 - 11.2024
- Adhered to strict safety regulations while working on job sites involving hazardous materials.
- Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
- Completed each assigned cleaning project on schedule.
- Followed company uniform, performance and security policies with every job.
- Kept business entrances clean, tidy and professional in appearance.
- Followed safety protocols when handling hazardous materials such as oil, chemicals and solvents.
- Wrote machine operating instructions proactively for employee use and then wrote machine maintenance guide as requested by management.
- Maintained records of hydroblasting activities in accordance with company policy.
- Inspected and maintained all hydroblasting equipment including hoses, nozzles, pumps and filters.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Performed basic diagnostics and repairs on hydroblasting and vacuum equipment and recommended solutions for complicated repairs.
- Removed hazardous materials, chemical tanks and towers after first analyzing and alleviating safety risks.
- Provided technical support to colleagues regarding the use of hydroblasting machinery.
Associate
McDonald's
Pasadena, TX
07.2021 - 06.2022
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Cleaned shelves, counters and tables to maintain organized store.
- Handled incoming calls from customers regarding orders or other inquiries.
- Bagged or packaged purchases and wrapped gifts.
- Helped customers locate items within the store using the inventory system.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Performed cash register functions accurately and efficiently.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Handled returns and exchanges according to company policies.
- Built relationships with customers by providing friendly customer service.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Processed payments using point-of-sale systems.
- Completed routine maintenance and repair.
Education
High School Diploma -
North Forest High School
Houston, TX06-2021
Some College (No Degree) -
Lone Star College
Houston, TXSkills
- Testing and repair
- Diagnostic testing
- System testing
- Schematics interpretation
- Support documentation composition
- Blueprint reading
Timeline
Lead Technician
Amazon
11.2023 - Current
Hydroblasting Technician
HPC
04.2023 - 11.2024
Associate
McDonald's
07.2021 - 06.2022
High School Diploma -
North Forest High School
Some College (No Degree) -
Lone Star College
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