Kysselle Njeukam
Duluth,GA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.i am friendly and have worked with people from different backgrounds. I am a good listener and very patient.
Overview
5
5
years of professional experience
Work History
Postgresql Database Administrator
KNAPHEIDE
09.2021 - 09.2022
- Worked with staff to develop and implement procedures to prevent data loss and maximize system availability.
- Developed scripts and processes for data integration and maintenance.
- Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers.
- Set up and controlled user access levels across databases to protect important data.
- Modified databases to meet needs and goals determined during planning process.
- Created and updated database designs and data models.
- Utilized RDBMS tools and utilities to monitor, tune and optimize system performance.
- Installed and configured middleware in Linux and Windows environments.
Customer Service Supervisor
Takoma Park-Silver Spring Food Co-op
06.2018 - 09.2021
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Created, prepared, and delivered reports to various departments.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
Customer Service Cashier
7/eleven
09.2017 - 06.2018
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Redeemed coupons to discount purchases.
- Maintained accurate records of customer transactions for reporting purposes.
- Performed cash, card and check transactions to complete customer purchases.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Skills
- Continuous Process Improvement
- Database Development
- Data Security
- Linux Operating System
Languages
French
Native or Bilingual
English
Professional Working
Timeline
Postgresql Database Administrator
KNAPHEIDE
09.2021 - 09.2022
Customer Service Supervisor
Takoma Park-Silver Spring Food Co-op
06.2018 - 09.2021
Customer Service Cashier
7/eleven
09.2017 - 06.2018